Premiere Elements 2021 crashes Windows 11

Question

Hi!Due to the actual push from MS  I upgraded (upgrade of existing OS, not a build from scratch!) my well performing Win10 NB to Win11. Everthing went well and smooth but there is one huge problem: Adobe Premiere Elements 2021 causes Win11 to crash (blue screen) during the application start. It happens soon after the application starting procedure comes to "LoadingImporterQuickTime.pm".I have no idea, how to troubleshoot the problem. I duly deinstalled and reinstalled Premiere Elements but the problem persisted unchanged.Photoshop Elements 2021, as well as all other aplications that lived on Win10 now continue to perform well after the upgrade process to Win11. I also do not notice any other impact or detoriation of functionalities after the transition to Win11. Please advice/help!Kind regards,

Tone42 · Accepted Answer

Sorry, a correction is needed:

ERROR: - enablig startup of services except the AMD service doesn't help

CORRECTION: - DISablig startup of services except the AMD service doesn't help

Hi,

I am happy to announce that I managed to fix the problem!

Crashes were caused by Conexant SmartAudio driver.

Yes John T Smith, you nailed it right in the first sentence of your reply! Congrats!

The solution was to swap the driver (rated by Win11 as "working" and "up to date") with a more general High Definition Audio Device (Microsoft) as I could not find any older or newer "original".

The came to the solution by renouncing to the praxis of trial - error - guess and learning how to master the analysis of the system dump and identifying the process at the moment of crash instead. I hope that this experience would be of some benefit in the future, in other words, that I will not easily forget what I have acquired during this struggle.

Kind regards,

Anton

John T Smith · Answer

Do not count on Windows to be fully up to date when it comes to device drivers
Go to the vendor site to be sure you have an updated driver for your graphic adapter
Also check (copied link) https://www.tomshardware.com/reviews/gpu-hierarchy,4388.html
.
nVidia Driver Downloads https://www.nvidia.com/Download/index.aspx?lang=en-us
-for all Adobe programs use the STUDIO driver, not the GAMING driver
-To achieve the highest level of reliability, Studio Drivers undergo extensive
-testing against multi-app creator workflows and multiple revisions of the top
-creative applications from Adobe to Autodesk and beyond
.
If you have a laptop you MAY also need to check for a laptop specific nVidia driver
-SOME laptops require an approved driver from the laptop company, not nVidia
.
AMD/ATI Driver https://www.amd.com/en/support
.
Intel https://downloadcenter.intel.com/product/211969/Intel-HD-Graphics-Family
https://www.askwoody.com/newsletter/free-edition-working-with-the-intel-driver-support-assistant/

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