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Karyn5CFE
Participant
January 31, 2021
Question

Premiere Elements 2021 crashing and media pending screen

  • January 31, 2021
  • 4 replies
  • 492 views

I am new to video editing and I am trying to edit some go pro videos and keep running into issues.  I try the guided setting and keep getting the media pending screen.  Now I have a debug event.  Or it just hangs up.  Any ideas of what I may be doing wrong?  I have uninstalled and reinstalled.  Thanks/

This topic has been closed for replies.

4 replies

B
Community Expert
Bill SpragueCommunity Expert
Community Expert
January 31, 2021

"I will check with support during the week"

It will probably be a combination of 'graphics' drivers and the 'codec' used in the GoPro footage.   It may be easier to wait for tech support, but if you are up for the challenge there are a few things you can try.   They are change the graphics driver, examine the footage or share a clip for someone else to try.  

 

John T Smith
Community Expert
John T SmithCommunity Expert
Community Expert
January 31, 2021

This is about a different program, but it may help

Convert GoPro to Cineform to edit https://community.adobe.com/t5/Premiere-Pro/I-can-t-import-4K-video-from-GoPro-Hero-6-to-Premiere-Pro/td-p/9482788

Ann Bens
Community Expert
Ann BensCommunity Expert
Community Expert
January 31, 2021

Check before you post: Elements does not support Cineform.

Ann Bens
Community Expert
Ann BensCommunity Expert
Community Expert
January 31, 2021

Does your machine meet min system requirements?
Gopro is not a very friendly editing format: highly compressed.

B
Community Expert
Bill SpragueCommunity Expert
Community Expert
January 31, 2021

Premiere Elements is normally very stable software.  But, video editing ties together various parts of computers including GPUs.   Since your situation is an exception and may be complex, I suggest you go to Online Support in the Help menu.  It will take you to a website.  In the lower right corner is a button that will start an online chat.  Adobe techs can remotely trouble shoot.    You can go to the same site directly here:  https://helpx.adobe.com/contact.html

K
Karyn5CFEAuthor
Participant
January 31, 2021

Thank you.  They are closed today, so I will check with support during the week.  I did check my system and I believe my computer meets the system requirements.

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