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J
Jake224659184tm9
Participant
January 1, 2022
Question

Premiere Elements 2021, dynamiclinkmanager.exe stops working, error BEX64, Windows 10 Pro

  • January 1, 2022
  • 2 replies
  • 947 views

Greetings Community,

 

When I look in the "Reliability Monitor" in my Windows 10 desktop computer, I notice that the "Dynamic Link Manager 12" is frequently and consistently faulting with the error code:  "BEX64".

 

I have reinstalled Elements, checked for the latest BIOS, checked Windows for corrupted system files and updated the drivers for my Graphics Card.  To no avail.

 

Windows 10 Pro:  Version 21H1

Graphics Chipset:  AMD Radeon Pro W5700 -  Driver Version:  "21.40.11.02-211126a-374134C-RadeonPROEnterprise"

2TB SATA HDD

 

Follows is a specimen of the Problem Report from "Reliability Monitor":

 

***

Source
Adobe Dynamic Link Manager 12

Summary
Stopped working

Date
‎1/‎1/‎2022 11:44 AM

Status
Report sent

Description
Faulting Application Path: C:\Program Files\Adobe\Elements 2021 Organizer\dynamiclinkmanager.exe

Problem signature
Problem Event Name: BEX64
Application Name: dynamiclinkmanager.exe
Application Version: 12.0.0.0
Application Timestamp: 5ec7ba18
Fault Module Name: ucrtbase.dll
Fault Module Version: 10.0.19041.789
Fault Module Timestamp: 2bd748bf
Exception Offset: 000000000007286e
Exception Code: c0000409
Exception Data: 0000000000000007
OS Version: 10.0.19043.2.0.0.256.48
Locale ID: 1033
Additional Information 1: 35b9
Additional Information 2: 35b91af245a2a525b1a1ab6a4206ac51
Additional Information 3: 2c3b
Additional Information 4: 2c3b434d993069d0bf948abe199cc52e

Extra information about the problem
Bucket ID: 91fdd3ce4e8bf5efe9426333210f35aa (1820126270660228522)

***

Any and all assistance is greatly appreciated!

~J

This topic has been closed for replies.

2 replies

John T Smith
Community Expert
John T SmithCommunity Expert
Community Expert
January 1, 2022

>That .dll is part of Windows

 

This MAY fix the problem...

Go to the Search bar at the top of http://www.microsoft.com/en-us/ to find and re-install the C runtime, or for ALL Windows help
-or direct to https://support.microsoft.com/en-us/help/2977003/the-latest-supported-visual-c-downloads
https://helpx.adobe.com/x-productkb/global/troubleshoot-c-runtime-errors-products.html

B
Community Expert
Bill SpragueCommunity Expert
Community Expert
January 1, 2022

I don't know what is causing your failure.  I did some searching on "ucrtbase.dll" because it is listed as your "Fault Module Name:"  I came up with suggestions that might apply.  That .dll is part of Windows and, in rare cases, causes problems that are fixed with Windows tools. 

If it were me, I might try a chat session with Adobe techs.  https://helpx.adobe.com/contact.html?rghtup=autoOpen

 

Good luck!

J
Jake224659184tm9Author
Participant
January 9, 2022

Hi Bill & John,

Thanks!

 

I recently contacted Adobe but have to wait for a call-back from their tech-support, because it was not during regular business hours.

 

In the meantime, I did further research on Windows and BEX64 without using any references of Adobe or "ucrtbase.dll" and found a similar problem running other apps.  The Windows support community suggests disabling "Data Execution", which I tried.  So far, no error...  knock on wood!  So let's give this a few more days.  If the error returns, I'll reach out again.

 

Jake

J
Jake224659184tm9Author
Participant
January 15, 2022

Hi Everyone who reads this,

Disabling "Data Execution" did prevent the fault from reaccuring.  HOWEVER, "Data Execution Prevention" is a necessary component of security within the Windows environment.  I Strongly recommend NOT disabling DES to resolve this issue, as there's an easier work-around to my problem.  Adobe tech support suggested renaming Dynamiclinkmanager.exe to:  Dynamiclinkmanager.old.  As, according to Adobe, this application is not a required component for the regular use of Premiere Elements 2021 (!)

This fix also seems to work and is much less dangerous than messing around with DES.

All Best and Happier New Year Wishes!

~Jake

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