Premiere Elements 2021 Music file from standard library missing

Forum|Forum|4 years ago
May 14, 2021
1 reply
526 views

After using a background music file a couple of times I get a message that the file is missing. Where can I go to get another copy of the missing music file, and what folder do I drop it into?

Error or problem

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S

Steve Grisetti

Legend

What music clip are you using and where is it coming from?

What operating system are you using?

K

Knight5555Author

Participant

The music clip is "Afternoon Sun" in the standard library. I downloaded it (the blue stripe is gone) last week and used it in a rough cut. I'm on a Windows 10 operating system which updated once a couple of days ago. When I went to use the clip yesterday it wouldn't play even though it was on the timeline. So I removed it and when I tried to re-add it to the timeline, I got a message that the file is missing, so I used another clip. I'd like to retrieve the missing file, but it won't download since it knows it's already been dowloaded. I don't know where to go looking for the file on my hard drive. Any ideas? Thanks.

S

Steve Grisetti

Legend

In Windows, set your Folder View to Show All Files. Then look in C/ProgramData/Adobe/19.0/Online/Music Score/All_Lang. You should see the music library there, including Afternoon Sun, which is inj the Rock-Pop library.

If you don't see the files, try uninstalling and reinstalling the program. You won't lose any work in progress.

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