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D
defaultznbg8gjksoxi
Participant
May 10, 2021
Question

Premiere Elements 2021 Video Corruption

  • May 10, 2021
  • 1 reply
  • 501 views

Using Premiere Elements 2021.1 and videos imported from dashcam show up with a purple hue and doubled/offset frames.  The video appears normal in windows media player, VLC, on android and in the Premiere Elements save preview.  When saved the video is saved in the corrupted state.  Is there a way to correct this or is there a way to get a refund on Premiere Elements? 

 

Video Codec Type: M/MOV H.264 4:2:0 
CPU: I3-7100U 

GPU: Intel HD Graphics 620 (running latest drivers from Intel)

This topic has been closed for replies.

1 reply

S
Steve Grisetti
Legend
May 10, 2021

You say you have the latest drivers, but have you ensured you've downloaded the April 16 drivers from the Intel site?

https://downloadcenter.intel.com/product/80939/Graphics

 

If so, it could be related to the deep specs of your video, since it is not standard camcorder video. Open your MOV in the free download MediaInfo. In MediaInfo, set View to Text and then copy the complete report and paste it to this forum. Once we see these complete specs we'll better be able to advise you.

D
defaultznbg8gjksoxiAuthor
Participant
May 11, 2021

Thanks for the quick reply Steve.  

 

I did install the latest drivers, which now renders the video image correctly though now the video will play for a few frames then hang with the audio contininueing to for a bit before getting choppy and hanging. Then in the lower corner the red X appears and I get an error indicating failure to retrieve frame 0 (see attachment "AdobePremiereElements2021_FrameFailure.png"). 

 

Below is the info on the video from MediaInfo: 

General
Complete name : C:\Users\xxxxx\Desktop\2021_0421_192549_097.MP4
Format : MPEG-4
Format profile : Base Media / Version 2
Codec ID : mp42 (isom/avc1/mp42)
File size : 443 MiB
Duration : 3 min 1 s
Overall bit rate mode : Variable
Overall bit rate : 20.5 Mb/s
Movie_More : DEMO1
Encoded date : UTC 2021-04-21 19:28:49
Tagged date : UTC 2021-04-21 19:28:49
Origin : NOVATEK

Video
ID : 1
Format : AVC
Format/Info : Advanced Video Codec
Format profile : High@L5.1
Format settings : CABAC / 1 Ref Frames
Format settings, CABAC : Yes
Format settings, Reference frames : 1 frame
Format settings, GOP : M=1, N=15
Codec ID : avc1
Codec ID/Info : Advanced Video Coding
Duration : 3 min 1 s
Bit rate : 20.1 Mb/s
Width : 1 920 pixels
Height : 1 080 pixels
Display aspect ratio : 16:9
Frame rate mode : Constant
Frame rate : 60.000 FPS
Color space : YUV
Chroma subsampling : 4:2:0
Bit depth : 8 bits
Scan type : Progressive
Bits/(Pixel*Frame) : 0.161
Stream size : 433 MiB (98%)
Language : English
Encoded date : UTC 2021-04-21 19:28:49
Tagged date : UTC 2021-04-21 19:28:49
Codec configuration box : avcC

Audio
ID : 2
Format : AAC LC
Format/Info : Advanced Audio Codec Low Complexity
Codec ID : mp4a-40-2
Duration : 3 min 1 s
Bit rate mode : Variable
Bit rate : 96.0 kb/s
Channel(s) : 1 channel
Channel layout : C
Sampling rate : 32.0 kHz
Frame rate : 31.250 FPS (1024 SPF)
Compression mode : Lossy
Stream size : 2.07 MiB (0%)
Language : English
Encoded date : UTC 2021-04-21 19:28:49
Tagged date : UTC 2021-04-21 19:28:49

S
Steve Grisetti
Legend
May 11, 2021

I don't see anything immediately apparent that would cause problems. But as an experiment, try converting the file to a simple MP4 using the free download Handbrake and see if you get different results.

 

If so, you know the issue is the video. If not, then it's definitely an issue with your video card driver.

 

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