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R
RJ2311005374y9
Participant
February 13, 2022
Question

premiere elements 2022...crash/freeze

  • February 13, 2022
  • 4 replies
  • 317 views

hp desktop just bought it 3 months ago, default programs installed so nothing major. 

RAM 16gb with 15/7 usable

Intel Core i7-105...CPU @ 1.8GHz  2.3 GHz

Windows 11.

So originally program froze when I tried editing a movie consisiting of 5 videos. Camera used is an ultra s21 but 1080 videos not the 4k. Everything went fine until about 10 mins, then previews would stop showing and dragging anything would disappear, read on thread to lower preview quality so I did. Working better so Im trying something simple just to test and only editing 1 video....adding text to it and while text models are loading program starts slowing down until it crashes and then I get the DVA_PROD_NAME error code sending me to forums. Any idea? Im honestly considering returning this program with so many issues right off instalation.

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4 replies

Peru Bob
Community Expert
Peru BobCommunity Expert
Community Expert
February 24, 2022
quote

Variable Frame rate : 30.000 FPS Minimum frame rate : 22.545 FPS Maximum frame rate : 40.036 FPS


By @RJ2311005374y9

 

Many users are having issues with VFR. Use Handbrake to convert to constant frame rate:
https://handbrake.fr/downloads.php
Here is a tutorial:
https://www.youtube.com/watch?time_continue=34&v=xlvxgVREX-Y

Shutter Encoder may also be used to convert to Constant Frame Rate:
https://www.shutterencoder.com/en/

R
RJ2311005374y9Author
Participant
February 23, 2022

So Ive YET to resolve this persisting issue, Ive reduced the preview quality on videos while editing, Ive changed the default audio input setting which I read on another thread stating that affects the program as well, Ive reinstalled the program and everything is going smooth until I reach the whole goal of making a video...adding text,  tried kinecticthreelines motion title, typography03 and both crash while editing the video...I dont understand how at this date and age a PHONE CAMERA video is hard for a computer program to edit? Any fresh ideas? 

B
Community Expert
Bill SpragueCommunity Expert
Community Expert
February 23, 2022

"Any fresh ideas? "

 

Double check that the Default Audio Input is set to None in Audio Hardware preferences.  And, confirm you have lots of spare disc space for the needed temporary processing files.   Your data dump suggests your camera is shooting in a variable frame rate.  That should work in current versions and works for me, but sometimes it seems to cause trouble.   

 

Also consider starting an online chat with remote access to your computer with Adobe techs here:  https://helpx.adobe.com/contact.html?rghtup=autoOpen 

Ann Bens
Community Expert
Ann BensCommunity Expert
Community Expert
February 14, 2022
quote Camera used is an ultra s21 but 1080 videos not the 4k.

By @RJ2311005374y9

 

That is not a camera, its a phone with a camera function.

Most phone footage is highly compressed and difficult to edit.

    S
    Steve Grisetti
    Legend
    February 14, 2022

    Open one of those Samsung clips in the free download MediaInfo. In MediaInfo, set View to Text and then copy the text of this report and paste it to this forum.

     

    This will help us determine if the issue is with the media.

     

    It's not likely a resource issue or an issue with the program.

      R
      RJ2311005374y9Author
      Participant
      February 16, 2022

      Thanks for the reply, Ive never used that program but these are the specs for one of the videos, it crashing when I try to add text.

      R
      RJ2311005374y9Author
      Participant
      February 16, 2022

      apologies for previous reply, this is what you specified to do...

       

       

      General Complete name : C:\Users\rosaf\Pictures\GYM VIDEOS\20210208_070559.mp4 Format : MPEG-4 Format profile : Base Media File size : 8.25 MiB Duration : 11 s 70 ms Overall bit rate : 6 253 kb/s Encoded date : UTC 2021-02-08 13:06:12 Tagged date : UTC 2021-02-08 13:06:12 com_android_version : 10 Video ID : 1 Format : AVC Format/Info : Advanced Video Codec Format profile : High Format level : 3.1 Format settings, CABAC : Yes Format settings, Referenc : 1 frame Format settings, GOP : M=1, N=30 Codec ID : avc1 Duration : 11 s 70 ms Bit rate : 5 995 kb/s Width : 1 280 pixels Height : 720 pixels Display aspect ratio : 16:9 Frame rate mode : Variable Frame rate : 30.000 FPS Minimum frame rate : 22.545 FPS Maximum frame rate : 40.036 FPS FrameRate_Real : 30.000 FPS Standard : PAL Color space : YUV Chroma subsampling : 4:2:0 Bit depth : 8 bits Scan type : Progressive Bits/(Pixel*Frame) : 0.217 Stream size : 7.91 MiB (96%) Title : VideoHandle Language : English Encoded date : UTC 2021-02-08 13:06:12 Tagged date : UTC 2021-02-08 13:06:12 Color range : Limited Color primaries : BT.709 Transfer characteristics : BT.709 Matrix coefficients : BT.709 mdhd_Duration : 11070 Codec configuration box : avcC Audio ID : 2 Format : AAC LC Format/Info : Advanced Audio Codec Codec ID : mp4a-40-2 Duration : 11 s 29 ms Bit rate mode : Constant Bit rate : 256 kb/s Channel(s) : 2 channels Channel layout : L R Sampling rate : 48.0 kHz Frame rate : 46.875 FPS (1024 SPF) Compression mode : Lossy Stream size : 345 KiB (4%) Title : SoundHandle Language : English Encoded date : UTC 2021-02-08 13:06:12 Tagged date : UTC 2021-02-08 13:06:12

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