Premiere Elements 2022 - Crash when trying to start a Project

Question

I have had this problem since I purchased and downloaded it. Premiere Elements 2022 has never worked for me. I hope someone has an answer to my problem.

When I start the video editor and then click on File -> New -> Project, the program loads briefly and then writes an error message.
"DVA_PRODUCT_NAME"
https://forums.adobe.com/community/premiere

If I click on "OK" here, the program closes.

Can someone help me? The program does not work at all and is currently worthless for me.

Screenshots attached

BR
Mario

sch4fa · Accepted Answer

I got in contact with the chat.As simple as it sounds... he posted a link for a graphic-driver update. I mean i don't know what happend, because i already did that, but now it works for some reason...Here is the link.https://helpx.adobe.com/x-productkb/multi/update-graphics-driver.html

Cerdle · Answer

I would like to add this post. While I am not always getting this error when I start a project, it happens in the middle of a project. It happens so frequently that I have to save every 30 seconds just so as not to lose what I am doing. There does not seem a ready way to get chat support for Elements products that I can see, just these message boards. I have been going in circles trying to get a chat started, but it just takes me in circles.

For me, I get the error when I try to insert some text, when I import some video, or as the afore customer mentions, at the start of a project. This is the dialog box that pops up just before it crashes.

.

Here are my PC stats as well:
Operating System: Windows 10 Pro 64-bit (10.0, Build 19042) (19041.vb_release.191206-1406)
Processor: AMD Ryzen 9 5900X 12-Core Processor (24 CPUs), ~3.7GHz
Memory: 32768MB RAM
Available OS Memory: 32672MB RAM
Page File: 14004MB used, 23531MB available
DirectX Version: DirectX 12

Card name: AMD Radeon RX 6800
Manufacturer: Advanced Micro Devices, Inc.
Chip type: AMD Radeon Graphics Processor (0x73BF)
Display Memory: 32674 MB
Dedicated Memory: 16338 MB
Shared Memory: 16335 MB
Current Mode: 5120 x 1440 (32 bit) (240Hz)
HDR Support: Supported
Driver File Version: 27.20.22025.1006 (English)
Driver Version: 27.20.22025.1006

Any help either in finding out how to start a chat session, or get resolution would be greatly appreciated. Thanks!

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