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Participant
February 11, 2023
Question

Premiere Elements 2023

  • February 11, 2023
  • 2 replies
  • 328 views

Having rescently purchased this program, I managed to get one project done, then it malfunctioned.

It is unable to play video fluently and at the proper speed, rendering it useless.

I have Pinnacle 25 , Blender, and Microsoft thahave no problems playing or editing on my computedr . Therfore thr Adobe program Premiere Elements is useless.

How do I get a refund.

This topic has been closed for replies.

2 replies

John T Smith
Community Expert
Community Expert
February 11, 2023

Return https://helpx.adobe.com/au/x-productkb/policy-pricing/return-cancel-or-change-order.html
-https://community.adobe.com/t5/account-payment-plan-discussions/how-to-return-non-subscription-adobe-software/td-p/13040970

Ann Bens
Community Expert
Community Expert
February 11, 2023

Contact support over chat.

Participant
February 11, 2023

Chat not available,have to deal with Ai, and its still learning.

Ann Bens
Community Expert
Community Expert
February 11, 2023

Maybe because its weekend.