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Participant
January 31, 2023
Question

Premiere Elements 2023 Crash at launch

  • January 31, 2023
  • 2 replies
  • 214 views

Hello,

 

Just installed Premiere Elements 2023 and activated it.  The application now crashes every attempt I make at launching.   I have attempted uninstalling and reinstalling as well as running as admin however it appears to crash when loading importer quicktime.  Any thoughts on the root cause?

 

I have a log labled ".crash" however no method of reading it. 

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2 replies

Peru Bob
Community Expert
Community Expert
January 31, 2023

If NVIDIA graphics, try the 528.24 Studio Driver.
https://www.nvidia.com/Download/driverResults.aspx/198730/en-us/
Do a Clean Installation (choose Custom).

Community Expert
January 31, 2023

Go here and start a chat session with Adobe techs.  https://helpx.adobe.com/contact.html?rghtup=autoOpen