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HiRoller173
Participant
October 28, 2022
Question

Premiere Elements 2023 hangs as soon as Export/Share is selected

  • October 28, 2022
  • 1 reply
  • 413 views

I have an older but still capable i5-2500k based computer with integrated HD3000 graphics.  I have verified that I have the latest drivers installed.  Running Windows 10.

 

As soon as I click on Export/Share, I get a spinning circle that never stops until the program asks if I want to wait or close. I've tried the simplist 1-clip proect and it still does this.  PE 2020 on the same computer does not hang and I'm able to export normally.  All other features seem to work OK.

 

I hate to think I just bought a program that won't work on my computer.  BTW, I tried opening a 2023 project in 2020 but that gives an error that I assume is based on data incompatibility.

 

TIA.

 

This topic has been closed for replies.

1 reply

Ann Bens
Community Expert
Ann BensCommunity Expert
Community Expert
October 28, 2022

Your machine might be a bit underpowered to handle 2023 especially when using H.264 file.

You cannot open a 2023 project in 2020. Projects in not backward compatible.

H
HiRoller173Author
Participant
October 28, 2022

I would understand if there was a problem exporting, rendering, playing, etc., but I wouldn't think the export/share function itself would just refuse to open. 

Ann Bens
Community Expert
Ann BensCommunity Expert
Community Expert
October 28, 2022

Your machine is nearly 10 years old!

If you upgrade software so should hardware.

Try reinstalling the software.

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