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Greg28366098e5tp
Participant
October 19, 2023
Question

Premiere Elements 2023[not 4] glitchy exported video

  • October 19, 2023
  • 1 reply
  • 173 views

When I export video from Premiere Elements 2023[not4], get random video glitches and green screen effects (videomerge) does not work.  All my drivers are up to date and tried to work with Adobe's extraordinarily horrible support which is the worst support experience I have ever had.   One guy updated my video driver to the same version that was already installed and gave up and referred me to senior IT who never called but had the audacity to say they did.   
The support was so horrible that I ended up having to buy Filmora and starting my entire movie project over again and giving up on Adobe and will not be coming back.   I have been a customer for over 10 years and the 2023[not4] version being the 4th version.   A complete waste of money the 2023[not4] version.

 

Edited to 2023 version... Moderator

This topic has been closed for replies.

1 reply

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Community Expert
Bill SpragueCommunity Expert
Community Expert
October 20, 2023

If you bought directly from Adobe, you have 30 days to get a refund.   https://helpx.adobe.com/contact.html?rghtup=autoOpen

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Greg28366098e5tpAuthor
Participant
October 20, 2023

Unfortunately, I didn't experience the problem until after the 30 days.  I was just disgusted that Adobe didn't even care to help resolve the issue.   

B
Community Expert
Bill SpragueCommunity Expert
Community Expert
October 20, 2023

I must be missing something.  Your title said version 2024.  It was released a couple days ago.  

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