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despiser
Participant
January 2, 2025
Question

Premiere Elements 2024 hvec error

  • January 2, 2025
  • 4 replies
  • 537 views

Hi all

I'm running Premiere Elements 2024 on Windows 11 and encountered a problem importing picture from my Google Pixel 8 phone. It says I need to update my video codec (hvec), which I did from Microsoft. Now I can view them in every other app except Elements. I tried deleting the media cache as program suggested but to no avail. I know the 2025 Elements version does not have this issue but I only upgraded from the 2020 version to 2024 in the last year and don't want to upgrade again already. Is there a resolution for this problem?

Thanks

4 replies

G
GeneOliver
Participant
January 11, 2025

I just upgraded to PE2025 from Ver21. I cannot directly import HEVC files into either version. Maybe I shouldhave stayed with my CyberLink products. 

Ann Bens
Community Expert
Ann BensCommunity Expert
Community Expert
January 11, 2025

2025 supports HEVC files.

copy from card/phone to harddrive then import

jane-e
Community Expert
jane-eCommunity Expert
Community Expert
January 2, 2025

 

quote

I know the 2025 Elements version does not have this issue but I only upgraded from the 2020 version to 2024 in the last year and don't want to upgrade again already.

By @despiser

 

Any updates would be made in the current version and not in previous versions. 

 

In case you are not aware yet, PSE 2025 is a three-year-subscription and not a perpetual license.

https://www.adobe.com/products/photoshop-elements/buy-elements.html

 

Jane

 

Ann Bens
Community Expert
Ann BensCommunity Expert
Community Expert
January 2, 2025

HEVC has been a big pita for Elements 2024 and older versions.

 

I would convert all media to H.264 and constant framerate with Handbrake before bringing it into Elements.

Might want to set your phone to H.264 for future projects.

D
despiserAuthor
Participant
January 2, 2025
Thanks, hopefully they fix it. Probably be my last version of Elements. I
will try your suggestion.
Ann Bens
Community Expert
Ann BensCommunity Expert
Community Expert
January 2, 2025

As far as Adobe is concerned, the feature works.

So don't count on a 'fix'.

jane-e
Community Expert
jane-eCommunity Expert
Community Expert
January 2, 2025

@despiser 

I've moved your post from Photoshop to the Premiere Elements forum.

Jane

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