Premiere Elements 2024 Webcam Capture Fails/Exits Program

Question

I want to capture live video from a webcam but selecting Add Media/Webcam or WDM fails and the program exits. The Organizer window remains open. I'm running Win11 on an Intel i7 with 32GB RAM and NVIDIA GeForce RTX 2060. Not sure what other info to provide at this point.

There are two webcams attached to the system, both work fine with other applications including Zoom, Skype, and OBS. One is a Logitech Brio, the other a Zoom Q2n 4K. Both are set to FHD 1920x1080. All drivers are up to date.

Without an error message, I can't begin to debug the issue. Has anyone else seen this and know what may be the cause?

napochan · Accepted Answer

I'm failing at making mine work too. I have Windows 11 running on an i7 with strong components. I think the workaround might be using the Windows Camera app to capture the video and then edit in Premiere Elements.

My workaround is currently OBS, but the Windows Camera app is certianly another option. The problem remains though for Premier Elements.

Ann Bens · Answer

Disable one webcam and try again.

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