Premiere Elements 2024 wont export

Forum|Forum|2 years ago
January 6, 2024
2 replies
3234 views

Just got Premiere Elements 2024 and when I try to export to an mp4 file the video is black no matter what format I choose for computer or tv 4k or HD.

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Peru Bob

Community Expert

As requested , please use the free MediaInfo and post a screenshot of the properties of your media in tree view:
https://mediaarea.net/en/MediaInfo

Many users are having issues with VFR. If the file is variable frame rate, use Handbrake to convert to constant frame rate before importing into Premiere Pro:
https://handbrake.fr/downloads.php
Here is a tutorial:
https://www.youtube.com/watch?time_continue=34&v=xlvxgVREX-Y

Shutter Encoder may also be used to convert to Constant Frame Rate:
https://www.shutterencoder.com/en/

B

Bill Sprague

Community Expert

Still guessing, but I think there might be three possibilties.

1. The source video is not compatable. To figure that out a sample or readout from MediaInfo is needed.

2. The graphics driver for the computer doesn't match the needs of Premiere Elements. More information about the graphics system on your computer is needed.

3. Some of the preference setting are wrong or need changing. Can you provide a screen shot of the General Preferences page?

R

rickm1956Author

Participating Frequently

Thank you Bill,

Here are some more screen shots that I think you are asking for. As for MediaInfo I could not figure out how to make that work. The source media are jpgs and mp4s taken with Samsung Galaxy phones s22 and s33 models.

B

Bill Sprague

Community Expert

I would love to help but that is not nearly enough information to work with. I'll start with writing that Premiere Elements, in any version, exports reliably. That means we need to dig a bit to find the issue and it will probably be something to do with your computer.

What is the source of the video? What are the computer specs? What are the project settings? What are the output settings? Can you provide screen shots? How and with what are you trying to view your finished video? Can you test a simple one clip project and output?

S

Steve Grisetti

Legend

Per Bill, please open a sample of your source footage in the free download MediaInfo. In MediaInfo, set View to Text and then copy that text and paste it to this forum. With this detailed report we can better diagnose why the program isn't digesting your footage.

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