Premiere Elements 22 driver/file glitches

Forum|Forum|3 years ago
October 30, 2022
2 replies
418 views

Been using Premiere Elements for years, recently updated to 2022 version. When I try to import and edit standard .MP4 files, I get a garbled screen and no playback -- even with files previously edited and exported from Premiere. Oddly, the same software on my Win 11 laptop works fine. On the desktop, Win 10 with Intel UHD 630 and AMD Radeon RX 6700 XT drivers both properly installed, I get the errors shown in the attached screen caps. Tried reinstalling, same result. Anybody seen this or know a fix?

Error or problem

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John T Smith

Community Expert

This is about Premiere Pro but the idea is the same for all Adobe programs... dual video adapters can cause serious problems

-https://community.adobe.com/t5/Premiere-Pro/Premiere-Pro-could-not-find-any-capable-video-play-modules/td-p/4166501
-Use BIOS https://community.adobe.com/t5/Premiere-Pro/quot-could-not-find-any-capable-video-play-modules-quot-error/td-p/4270497 to select a display adapter
-http://www.anandtech.com/show/4839/mobile-gpu-faceoff-amd-dynamic-switchable-graphics-vs-nvidia-optimus-technology/2

John T Smith

Community Expert

Do not count on Windows to be fully up to date when it comes to device drivers
Go to the vendor site to be sure you have an updated driver for your graphic adapter

AMD/ATI Driver https://www.amd.com/en/support
Intel https://downloadcenter.intel.com/product/211969/Intel-HD-Graphics-Family

J

John235653083iiwAuthor

Participant

I did update to the latest Intel driver for the UHD630 internal video on my i7 CPU. I've also installed the latest AMD drivers for the Radeon RX 6700XT. Both are indentified properly in Device Manager and working fine in all other apps.

The driver error has disappeared, but Premiere Elements 2022 is still hosed. No video playback, screen shows the same garble as the screen cap attatched above.

B

Bill Sprague

Community Expert

If it were me, I would try an online chat session with Adobe techs. https://helpx.adobe.com/contact.html?rghtup=autoOpen

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