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_Pijus_Chanda_
Participant
October 18, 2008
Question

Premiere Elements 7 crashes and freezes ->unusable

  • October 18, 2008
  • 92 replies
  • 34401 views
Hello all

For a long time, I was looking for a programm to cut my AVCHD clips taken with a Canon HF100 camera. In the past I used for DV videos Adobe Production Studio (Premiere CS2, Encore CS2). I have tried AVCHD with AVCHDUpshift to convert the AVCHD clips to MPEG clips and cut it with Premiere CS2. The final video I have tried to burn with NERO 8. But this is very cumbersome.
I recently saw, that Adobe has released the Premiere Elements 7 with AVCHD support. Because of the many negative posts of Pinnacle Studio 12, I expected better stability and performance from Adobe Premiere Elements 7. I gave it a try.

Installation was OK.

I tried to add about 50 clips to the AVCHD project -> takes a long time but OK.

Playback quality of the clips is very bad. Video quality is bad (blurry), audio quality even worse (2 seconds you can hear sound, 2 seconds no sound, 2 seconds sound, 2 seconds no sound ....). With PowerDVD playback of the clips is fine (video and audio).

I have put 6 clips on the time line (total of 1 minute with dissolve transitions). After pressing the Enter key, it takes a long time to render. Why? No smartrendering seems possible.

I tried to add a disc menu -> crash. Tried again OK, tried to remove disc menu -> not possible, tried to drag another template to the disc menu-> crash..

Tried two times to select the blu-ray output medium -> crash. Tried it again -> OK.
Tried to export this one minute to blu-ray -> freeze after some minutes saying, not enough memory (in the taskmanager about 2.2GB of the 4 GB are used, premiere.exe used about 1GB)
Tried with different export option MPEG-2, H.264 ->freeze after some minutes, always saying to low in memory.

Tried to export H.264 to file -> OK. But then I have only the movie, and no disc menu. I don't want another program to create the menu and another program to burn it...
Export to Blu-Ray seems impossible.

I have tried to work for 4 hours. I had at least 10 crashes and freezes, then I gave up and deinstalled it.

The support recommends for example to disable Anti-Virus, running Vista in very basic mode (no glass etc.). This is not what I want and this is not the way users have to do with their computer. Not a single bad program has to define the functionality of a good running PC to the minimum.

The bottom line:
This is the worst program I have ever got from Adobe. I would like to know, if somebody had success to burn a blu-Ray disc.

My HW: New HP DC7800 Quad 2.5GHz, 4G Ram, 1x250G Raid1 C:, 1x750G Drive 😧 Data, OS Vista Business all latest Driver, Blu-Ray Recorder LG GGW-H20L
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    92 replies

    Show previous replies
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    _Christine_Bultmann_
    Participant
    December 30, 2008
    Hi,

    I would like to cut a mpeg-4 video with Adobe premiere elements 7 or 2. It does not seem possible. Has anyone any suggestions? When i try it, premiere 7 crashes, premiere 2 takes 30 hours to render a 2 hour video. When I use mini DV everything works fine.
    N
    New Improved Chuck Engels
    Participating Frequently
    December 19, 2008
    Hamish,
    In most cases like yours the fault is in the system drivers being old or incompatible with the software. This is especially the case with the Audio Drive and in particular RealTek Audio.

    If you have the most current version of Quicktime and you have updated your system drivers, audio and video for sure, and you are still having issues, then you may have a valid point.
    _
    _Hamish_MacKenzie_
    Participant
    December 19, 2008
    Not so "few" I fear. I've used many Adobe packages for many many years, with virtually no problems (retired IT technical support specialist). I'm reasonably familiar with Premiere Elements and have yet to get version 7 to last more than 10 minutes. How this product passed compatibility testing defeats me. The only other user I know has abandoned Version 7 as in his own words "I can't afford to spend hours fault-finding a product that should have been sorted out before release" My problem is not in the sophisticated detail of PRE's finer points - the program seldom lasts long enough to enter the "edit" screen. This is a disaster!!!
    S
    Steve Grisetti
    Legend
    December 12, 2008
    I didn't say few do. I said most don't. There are hundreds of thousands of copies out there, and you don't hear from the people it works for.

    But it's really not a debate, grfujk. If it doesn't work for you, there are alternatives. I wish you well.
    _
    _grfujk_ghaf_
    Participant
    December 12, 2008
    Google Adobe Premiere Elements 7, Vista and Crash and then tell me how most users have few or no problems.
    S
    Steve Grisetti
    Legend
    December 12, 2008
    Thank you for sharing, grfujk.

    If you'd like let Adobe know how you feel (instead of just telling other users, most of whom are using this product with few or no problems), click the Contact button at the top of this page.

    Meantime, hope you find a solution that works for you.
    _
    _grfujk_ghaf_
    Participant
    December 12, 2008
    Good afternoon,

    Up until Premiere Elements 7 I had nothing but great things to say about Adobe. I was an adobe defender to the max, have all the product lines from Dreamweaver, fireworks,Flash, Photshop, you name it I have it-even the media servers and Director-but this-this bad bit of software is NOT the Adobe I know this is crap.

    I've built my machine from scratch with the intent of high end media-and despite Vista and the flak-I've never had even a hiccup or a crash and I keep mine on 24/7 almost like a server.
    \
    This is the only product out of dozens I use a year that WILL CRASH VISTA. It starts with overloading superfetch, you disable that stupid program and then it overloads other critical functions-
    this is by far the worst software adobe has put to market-do not buy it-it will crash
    _
    _mbkoks_
    Participant
    October 23, 2008
    A few days ago i started working with PRE7 on my brandnew Intel Quad core, 4 GB, Vista Business 64 bit system, and so far it is running very smoothly.
    I am using a Canon HF-100 as well, so working with AVCHD files.

    I did a lot of editting on a 40 minute film, using a lot of the new features. I did not experience any crashes or hangups so far.

    Yesterday i exported the film to DVD (normal DVD res) and the result looked acceptable on my 42" plasma (no DVD menu, just the film). Unfortunately, the movie is 2,8 GB on disk, and PRE7 is not using the full capacity of the DVD disc. But this is discussed in another thread i believe.

    This weekend i am going to try and add scene and menu markers, and aplying a DVD menu to the film...
    _
    _Eelco_van_Vliet_
    Participant
    October 21, 2008
    I have the same HF-100 camera and also expreience problems with PE7. It frequently crashes and runs out of memory. I have a Quad Core AMD with 4 Gig of memory and Vista Ultimate 32. I use all the latest

    My first observation is that the HF-100 records in 50i or 25P.

    The default AVCHD project settings is 25i. The only thing you can do is make a new preset and change it from 25i to "frames". I seems a bit more stable now..
    A
    Anonymous
    October 18, 2008
    I wonder whether this could be related to virtual memory settings? The other day I discovered mine were set wrong, and reverting to the "let Windows do it" or whatever it is, seemed to improve stability. Won't change anything about playback though (which is fine here anyway).
    Show more replies
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