Skip to main content
Participant
August 21, 2025
Question

Premiere Elements and Photoshop Elements not installing

  • August 21, 2025
  • 2 replies
  • 186 views

Im trying to install premiere and photoshop elements 2019, but when i launch the installer it shows a blank window (shown below) but it doesnt do anything at all, has anyone else had this problem?

2 replies

Peru Bob
Community Expert
Community Expert
August 21, 2025

You may need to install the Creative Cloud application before installing Photoshop Elements:
https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html

I had to install it to be able to install PSE 2018 on Windows 10.

Participant
August 21, 2025

I tried didnt see elements on the creative cloud, I just got an email saying that 2019 photoshop/premiere elements arent supported on 64 bit anymore, does this mean I can't install them now?

Peru Bob
Community Expert
Community Expert
August 21, 2025

PSE wouldn't be on the CC app.

Sometimes just having the CC app installed allows PSE 2018 and 2019 to install.

 

What operating system?

I have PSE 2019 running on Windows 10 64 bit.

John T Smith
Community Expert
Community Expert
August 21, 2025

Mac or Windows and exactly which version of the operating system?

 

If Windows...

Do not count on Windows to be fully up to date when it comes to device drivers
Go to the vendor site to be sure you have an updated driver for your graphic adapter

 

nVidia Driver Downloads https://www.nvidia.com/Download/index.aspx?lang=en-us
-for all Adobe programs use the STUDIO driver, not the GAMING driver
-To achieve the highest level of reliability, Studio Drivers undergo extensive
-testing against multi-app creator workflows and multiple revisions of the top
-creative applications from Adobe to Autodesk and beyond
.
If you have a laptop you MAY also need to check for a laptop specific nVidia driver
-SOME laptops require an approved driver from the laptop company, not nVidia
.
AMD/ATI Driver https://www.amd.com/en/support
.
Intel https://downloadcenter.intel.com/product/211969/Intel-HD-Graphics-Family
https://www.askwoody.com/newsletter/free-edition-working-with-the-intel-driver-support-assistant/

Participant
August 21, 2025

I use windows 10, I can try getting the nvidia drivers and seeing what happens.