Skip to main content
Participant
December 26, 2019
Question

Premiere Elements is not getting installed

  • December 26, 2019
  • 2 replies
  • 180 views

i bought the 2020 adobie photoshop and adobie Premiere i put in the code i got when checkout got to the download page photo shop is working fine but when ever i try to download adobie permiere it pops up as photoshop and say sorry you allready have this app installed all i want it my adobie permiere so i can edit its sad that the one that i use the least is acctually working! any help would be helpful 

 

title edited by Mod

This topic has been closed for replies.

2 replies

gupta shivangi
Legend
December 28, 2019

Hi Audrey,

 

This is not ideal. It sounds like you are following the correct workflow. Could you share a screen recording of what you see?

We've got your back.

 

Thanks,

Shivangi

Community Expert
December 26, 2019

Go to the help website and start an online "chat" session:  https://helpx.adobe.com/contact.html?step=PRE