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A
alisonc66985017
Participant
November 5, 2018
Question

premiere elements low-level exception in: Import JPEG

  • November 5, 2018
  • 1 reply
  • 380 views

I am running Adobe Premiere Elements 15 on Windows 64bit machine.

I am unable to import any media into a new project.

I am getting the following error:

I tried dragging and dropping and also accessing through the folder and same issue. I edited all photos in Photoshop CC 2017. They are all RGB and 8 bits.

Any help would be much appreciated!

thanks very much.

Alison

    This topic has been closed for replies.

    1 reply

    B
    Community Expert
    Bill SpragueCommunity Expert
    Community Expert
    November 6, 2018

    I don't know what to say.  I've not seen this one.  I might try something besides RGB.  Could you share one of your image files on DropBox or similar?  Maybe I can figure something out.

    Bill 

    A
    alisonc66985017Author
    Participant
    November 6, 2018

    Thanks Bill. I actually just changed them to .png and they have imported perfectly so I'll not worry too much about it now. Bit odd though.

    Kind regards

    Alison

    B
    Community Expert
    Bill SpragueCommunity Expert
    Community Expert
    November 6, 2018

    Alison,

    I agree that it is a bit odd.  I had version 15 on my machine for a couple years and never had trouble with any photo files, including full sized RAWs. 

    Bill

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