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Participant
January 6, 2024
Question

premiere elements not rendering time line or closing

  • January 6, 2024
  • 1 reply
  • 325 views

I can't drag and drop files in I try to play the clip after adding it and it shows a black screen. I even have the issue of it not closing when I exit the program.

Yesterday no issue no new hardware or software installed untill I did the usuall update everything and reinstall still the same. 

below is the list of things already tried.

Driver updates

uninstall all adobe and reinstall.

checked settings 

rebooted multiple times

 

This topic has been closed for replies.

1 reply

Community Expert
January 7, 2024

What is the source of the video clips?  What computer and graphics system are you using?

Participant
January 7, 2024
I have a gt4960 and do game footage in mp4 that isn't the issue since it
has worked that way for over a month
Community Expert
January 7, 2024

Then something changed.  It is not likely that Premiere Elements broke.  It is more likely that something in your computer changed or was updated.   Could it be graphics card related?  Did a Windows update make a change somewhere?  I would also be looking at changes in the game footage.   Premiere Elements does really well with camera footage.   Capture programs and systems, not so much.   Could your capture settings have changed?  Would you post a captured clip for me to try on my computer?