Premiere elements re installation problem

Question

Due to a problem in my PC (Windows 10) I have to re install Premiere Elements 10. I have succesfully completed the installation using the original DVD. But when I choose "Open a Project" or "New Project" the system ask me to type the serial number. When I finished entering the number (the correct one) a message says: "this number is not valid for this product". Any suggestion? Many Thanks

John T Smith · Answer

Were you able to DE-activate your previous install?

If not, you need to do this to be sure you have an activation available

When you can't deactivate a serial number
BE SURE TO ONLY ASK FOR ACTIVATION SUPPORT TO ADJUST YOUR ACTIVATION COUNT
You may need to PERSIST or TRY AGAIN to find a support agent with more experience
Click here https://helpx.adobe.com/contact/support.html

Be sure to remain signed in with your Adobe ID before accessing the link
-make sure that your browser does NOT block ads, scripts, or pop-ups
-you must also allow 'cookies' in your web browser for this to work

-click the chat icon at the bottom right of the page to open a chat session
-the chat icon looks like '3 dots inside a circle' at the lower right
-type AGENT into the chat window to connect directly to a person rather than the AI
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long

Also: beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

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