Skip to main content
karenj0858
karenj0858
Participating Frequently
October 20, 2018
Question

Premiere Elements runs on laptop with 2nd monitor but not on laptop alone

  • October 20, 2018
  • 1 reply
  • 322 views

Hi, I have a very odd situation where I have installed Premiere Elements 2018 on my Dell XPS15 laptop with Intel i7-6700 HQ CPU @ 2.60 GHz, 16 GB RAM, OS Windows 10 Home, 64 bit.  For my home set up, I use a Dell D3100 Dock and connect both the laptop and a Dell P2415Q monitor and use the separate monitor as my primary display.  Both displays have a resolution of 3840 x 2160, the laptop display refreshes at 59 Hz and the Dell monitor at 30 Hz.  The laptop monitor is connected to Intel HD Graphics 530 and I also have Nvidia GeForce GTX960M (not sure if this is too much info but not sure what is relevant).

When I am at home, I can open Elements without issue, add media and play that media in elements before making any adjustments with the external Dell monitor as primary display.  I can even drag the entire Elements window over onto the laptop monitor and continue to play the media.  The programme will also close without a problem.

The issue arises when I am away from home and just have the laptop, I can open Elements and import media files but when I click play, nothing happens.  Also, the programme will never close down properly, it always crashes and sends an error report.

I am totally bemused by this and out of my depth so hope someone in the community can help.

thanks, Karen

This topic has been closed for replies.

1 reply

Peru Bob
Community Expert
Peru BobCommunity Expert
Community Expert
October 20, 2018

Go to the Dell support site and see if there are other graphics drivers available for your laptop.

karenj0858
karenj0858Author
Participating Frequently
October 20, 2018

Hi.  Did that, there were a number of updates and have installed all of them however the problem persists.  Interestingly, I started Elements when the laptop was still connected to the docking station but the external monitor was turned off.  Elements worked fine on the laptop monitor.  I closed the pc down, disconnected from the dock and restarted, back to square one, Elements opened, I was able to add media but it would not play and Elements would still not close down.

Any other ideas?

thanks, Karen

B
Community Expert
Bill SpragueCommunity Expert
Community Expert
October 20, 2018

Karen,

Anything happen when you click on Window > Restore Workspace?

Terms & ConditionsAccessibility statement
Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices