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J
johnd77838480
Known Participant
October 23, 2020
Question

Premiere Elements Startup issues

  • October 23, 2020
  • 2 replies
  • 1023 views

I re downloaded Premiere Elements 2020 for my MAC running Catalonia 10,15.7. I cleaned every thing out that i could find that was related to Elements.

 

The Photo Editor is fine but the Video Editor will not open.  The rainbow wheel spins then stops.

 

Any ideas as customer service has huge response times

This topic has been closed for replies.

2 replies

T
Timothy Episode1
Participating Frequently
October 28, 2020

I sometimes have a similar problem using Windows 10 on a PC. I use Ctrl + Alt + Delete and go to the Task Manager. I scroll down till I see the Premiere icon and End the Task. After that, I launch Premiere again and it will work. I don't have a Mac, but I think their Task Manager is just called Activity Monitor. Not sure how you pull it up. Good luck.

Amit Kumar Gupta
Adobe Employee
Amit Kumar Gupta
Adobe Employee
October 29, 2020

Try deleting the preference file before launching the app on Windows

%appdata%\Adobe\Premiere Elements\19.0\Adobe Premiere Elements Prefs

J
johnd77838480Author
Known Participant
October 29, 2020

Where do I type the text to remove the preference file

Amit Kumar Gupta
Adobe Employee
Amit Kumar Gupta
Adobe Employee
October 27, 2020

Please share your Mac system configurations. (Mac model & Year/RAM/CPU)

Try by deleting the preference file before launching the app

~/Library/Application Support/Adobe/Premiere Elements/19.0/Adobe Premiere Elements Prefs

 

Also share the screenshot of what you see on screen at the time of hang.

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