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AcousticJazz
Participant
September 30, 2021
Question

Premiere Elements upate 2021.3 Conflict error

  • September 30, 2021
  • 2 replies
  • 162 views

Update Conflict while updateing (5%). Help suggests to shut down CEF Helper process, but process can't be killed, starts again immediately.

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2 replies

B
Community Expert
Bill SpragueCommunity Expert
Community Expert
September 30, 2021

Are you using the current 2021 version?

 

The CEF Helper is part of the Adobe Creative Cloud.  Premiere Elements is not.   Sometimes the Adobe servers get busy.  Try waiting a day or two.  If that doesn't work, try John's suggestion.   "DE-activate" is done in the Help menu by signing out of your account.   

 

Another possibility is to start an online chat session with Adobe technicians:  https://helpx.adobe.com/contact.html?rghtup=autoOpen

John T Smith
Community Expert
John T SmithCommunity Expert
Community Expert
September 30, 2021

When the update won't work from within the program some people have had to DE-activate to release the serial number, then UN-install

 

Then Download the 'trial' (which is up to date) and enter serial number to activate
https://helpx.adobe.com/download-install/kb/premiere-elements-downloads.html?promoid=D4P81Y6G&mv=other

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