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M
martwain white
Participant
December 30, 2019
Answered

Premiere Elements Video Editor Install Problem

  • December 30, 2019
  • 2 replies
  • 525 views

     I just purchased Premiere Elements 2020. I had no problem installing and launching the Photo Editor. However, when I try to launch the Video Editor it dumps me out to the Premiere Elements 2020 purchase page.

     I need help launching the Video Editor please 

This topic has been closed for replies.
Correct answer Peru Bob

" I just purchased Premiere Elements 2020. I had no problem installing and launching the Photo Editor."

 

Photoshop Elements is the photo editor only.

Premiere Elements is the video editor only.

 

Did you purchase both programs and receive two serial numbers, one or each?

Did you install both programs?

2 replies

Peru Bob
Community Expert
Peru BobCommunity Expert
Community Expert
January 7, 2020

You can buy either application separately or you can buy them as a bundle, so you may have made one payment for both in the past.

Peru Bob
Community Expert
Peru BobCommunity ExpertCorrect answer
Community Expert
December 31, 2019

" I just purchased Premiere Elements 2020. I had no problem installing and launching the Photo Editor."

 

Photoshop Elements is the photo editor only.

Premiere Elements is the video editor only.

 

Did you purchase both programs and receive two serial numbers, one or each?

Did you install both programs?

M
martwain whiteAuthor
Participant
January 7, 2020

Thanks Bob,

Sorry for the delay in responding. When I checked the situation out I found out that your question was right on the mark. I had only paid for the Photo Editor. Once I got that straightened out the problem was solved.

   But here is the odd part. I have upgraded to the two parts several times over the past several years and my memory that it was one payment to take care of both. Do you happen to know if my memory is just bad or has Adobe changed their procedure? It COULD be my memory. One of my favorite t-shirts says "WARNING: Insufficient Memory".

 

 

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