Participant

Question

Premiere Elements Video Editor stops playing after a second or two

Forum|Forum|6 months ago
July 26, 2025
5 replies
503 views

Hi there:

I purchased and had used the Video Editor program in 2023 Premiere Elements for several projects with zero issues. Then today, it won't play a new project I was working on or a previous project. I click the play button or use the space bar and a second or two larer, it stops. Nothing changed since the last time I used it (OS, settings, etc) and I did the suggested things (cleaned out the cache, etc). Nothing works. It's a shame, it worked well for what I needed. Any other ideas out there?

Much appreciated!

F

friek99124864

Participating Frequently

I have the same problems with 2021.

I made a new install, but in didn,t work

Peru Bob

Community Expert

Were there any Windows updates?

F

friek99124864

Participating Frequently

In my case, a windows update wasn't work on july the 25. Windows installs himself complete new. I think there is a combination with the windows update. In my case premiere elements 2021. I hope that somebody has a solution.

B

Bill Sprague

Community Expert

In my case, a windows update wasn't work on july the 25. Windows installs himself complete new. I think there is a combination with the windows update. In my case premiere elements 2021. I hope that somebody has a solution.

By @friek99124864

In order to try helping, a lot more information about both your computer and video files is needed.

B

Bill Sprague

Community Expert

This can be awkward on a forum. The software didn't suddenly change. Something on your computer changed. It may be a Windows update or you drive is getting full. Typically, the place to start is to offer details about the source footage and the project settings. Are there any error messages?

E

ed_8033Author

Participant

Thanks!

When I import an mp3 for the music bed of the video and drag it onto the project workspace, it says: CLIP Mismatch Detected and when I click on the Change Project Settings, it still stops/glitches. When I manually go into the Project Settings, I am unable to change the Sample Rate (48000 Hz), I can only change the Display Format between Auto Samples and Milliseconds, which doesn't help.

If I go I to the properties of the mp3 I want to use, the source audio format is 44100 Hz-Compressed-Stereo and the project audio format is 44100 Hz-32 bit floating point-stereo.

I don't think the problem is the settings/preferences (although I could be wrong). It feels like the Adobe Premiere Elements 2023 and the computer are no longer in sync. According to the C Drive storage, I have 155 GB available our of 952 GB and 16 GB of RAM on the PC. I am up to date on Windows updates.

I'm wondering if I'll have to Uninstall the Adobe Premiere Elements 2023 and then reinstall it. A corrupted driver or other part of the app?

B

Bill Sprague

Community Expert

Where is the MP3 coming from?

John T Smith

Community Expert

When you ask a question you always need to provide some basic information
-Forum quick start https://community.adobe.com/t5/Community-Help/ASK-Forum-Success-Guide-Efficiently-using-the-forums/td-p/4791542
-https://community.adobe.com/t5/Get-Started/Questions-you-need-to-answer-to-receive-better-help/td-p/6199470
-https://community.adobe.com/t5/get-started/how-to-post-and-get-your-issue-resolved-or-what-do-you-need-to-know-to-solve-my-issue/td-p/11178657?page=1

kglad

Community Expert

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.

<"moved from using the community">

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