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VaelorsKeep
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October 10, 2022
Question

Premiere Elements Video Editor won't load - tech support useless!

  • October 10, 2022
  • 2 replies
  • 2122 views

So I downloaded the free trial of Adobe Premiere Elements 2022 on 18-Sep and for over three weeks now I have not been able to get the Video Editor to load. The package downloads, installs, and runs fine, but when I click Video Editor I get a message that says "Loading Adobe Premiere Elements Editor Workspace..." which then just disappears and leaves me back at the main menu.

 

I have had countless support "live chats" (both with the chatbot and "real people"), exchanged dozens of emails and had two support agents remotely log into my system and fail to resolve the problem. Now it has been more than six days since I last heard anything from Adobe support and I am at my wit's end. I tried to initiate yet another live support chat just now and Ashish told me he needed to transfer my enquiry to the relevant team, then abruptly cancelled the session because it was "out of hours". =(

 

(Incidentally, when I came here to post this I noticed that Elements 2023 has just been released. I just tried running this too but it made no difference.)

 

I think I'm done with this. There must be at least several other software packages out there that will meet my simple needs without all this stress and time wasting. Maybe I'll give them my money instead!

 

I really just wanted to vent, but if anybody here happens to have any suggestions for me, I'm all ears until I find a competitor's solution. I am trying to run it on Windows 10 Pro 64-bit. Neither myself, my other tech savvy friends, nor multiple Adobe support agents could work this out yet though, so I'm not going to hold my breath! =P

    This topic has been closed for replies.

    2 replies

    John T Smith
    Community Expert
    John T SmithCommunity Expert
    Community Expert
    October 14, 2022

    If your computer came with a Windows DVD it may be time to completely wipe your drive and start with a fresh install of Windows

     

    Also, if your computer came with a motherboard DVD have you made sure that your motherboard device drivers are curreent?

     

    There does seem to be SOMETHING going on with your computer that is causing your program problems

    V
    VaelorsKeepAuthor
    Participating Frequently
    October 14, 2022

    I don't even have a DVD drive anymore, but reinstalling Windows via other means would be no problem if it came down to that. However I have zero interest in reinstalling my OS (and everything on it) just to get one or two broken programs to work, when there are probably very acceptable competitor's alternatives out there. But you're not wrong, something very strange is going on here, and I hope that somebody from one of the various tech support teams or community forums can figure this out! 😃

     

    (Also, almost everything in this PC is brand new, the OS install is recent and all my drivers are current.)

    S
    Steve Grisetti
    Legend
    October 10, 2022

    Well, you said you're just here to vent. And if that's the case, you can ignore everything I'm suggesting. But if not ---

     

    First go to the nVidia or AMD (or Intel) sites and ensure you have the very latest drivers for your graphics card or graphics system. Naturally you'll also want to go to Windows Update and check to ensure you have all their latest.  And go to this site and download Microsoft Visual C++ too. 

     

    Generally speaking the program would load and work right out of the box on Windows 10. But, since you can't run either of the latest versions, I'd assume something is needed at your end. These couple of steps might turn the trick.

     

    You can also close everything and try right-clicking on the program and selecting Run as Administrator and see if that makes a difference.

     

    If that doesn't do it, I'd just get my money back from Adobe asap and move on. If there's something that deep that's imcompatible, you'll drive yourself nuts trying to find it, IMHO>

      V
      VaelorsKeepAuthor
      Participating Frequently
      October 10, 2022

      Hi Steve! I did definitely need to vent, but as I said I'm still open to any suggestions and I haven't found a better competing solution yet! 😃

       

      All my drivers and updates are patched, and Adobe support double checked this, running as adminstrator, and many other things. However, you may be onto something! I have been having problems for a few months now with my Visual C++ runtimes, so if that could be a factor, it sounds to me like that may very well be the culprit! Perhaps Adobe aren't to blame here, but Microsoft? There's a thread about the problem here, in case you're curious or maybe can verify if this does sound like it might be my problem? https://developercommunity.visualstudio.com/t/PackageId:MicrosoftWebView2;PackageActi/1510400

      Thanks for your time, I look forward getting to the bottom of this frustrating problem, even if I have to eat my words about Adobe tech support being useless, and the much harsher things I've said about them privately! =P

      Ann Bens
      Community Expert
      Ann BensCommunity Expert
      Community Expert
      October 10, 2022

      See if the program is listed under Ransomware Protection.

      If so, uncheck.

      or maybe this one:

      https://community.adobe.com/t5/premiere-elements-discussions/ape-2020-not-openning/m-p/11188417#M30637

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