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Question

Premiere Elements will not open on Mac 14.0 (23A344)

Forum|Forum|2 years ago
October 7, 2023
4 replies
1255 views

Just purchased Premiere Elements Version 21.0
Platform Multiple Registration Date Oct 6, 2023

And it not open on Mac 14.0 (23A344)

Photoshop Elements works but not Premiere.

How do you get a assistance or a refund or should I simply cancel the credit card order?

User interface or workspaces

This topic has been closed for replies.

K

Ketan Ojha

Adobe Employee

Are you getting any error or crash when launching Premiere Elements? Also, please try launching Premiere Elements directly from here: /Applications/Adobe Premiere Elements 2024/Support Files/Adobe Premiere Elements

MarshallKAuthor

Participating Frequently

Yesterday I installed Premiere Elements 2024 and Photoshop Elements 2024 on my laptop and they both worked, I'm willing to use my laptop for this but now I have purchased Premiere Elements 2023, Photoshop Elements 2023, Premiere Elements 2024 and Photoshop Elements 2024 for use on my iMac and I only need one version, please advise. P.S. both my iMac and laptop are about one year old machines.

B

Bill Sprague

Community Expert

Was Adobe tech support able to get 2024 running on both computers? https://helpx.adobe.com/contact.html?rghtup=autoOpen

Ann Bens

Community Expert

https://www.adobe.com/products/photoshop-premiere-elements/tech-specs.html

MarshallKAuthor

Participating Frequently

According to the specs it should work, but it don't. It only says, "* Loading Adobe Premiere Elements Editor Workspace..." then does nothing.

MarshallKAuthor

Participating Frequently

Adobe tech confirmed that Adobe Premiere Elements 2023 will not work on OS 14 but when Adobe Premiere Elements 2024 comes out they will sell it to me at a good price. "Good price"? What about the price I paid for Adobe Premiere Elements 2023?

B

Bill Sprague

Community Expert

Please confirm that you bought the package with both Photoshop Elements and Premiere Elements. Marketing can be confusing. The Photoshop Elements opening screen has a choice for Premiere Elements that won't work unless you bought both.

MarshallKAuthor

Participating Frequently

Thanks, yep, purchased both. I think that Mac 14.0 is not compatible.

John T Smith

Community Expert

Be sure to remain signed in with your Adobe ID before accessing the link below
Do be aware that wait times are sometimes long before an agent responds
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You MUST make sure that your browser does NOT block ads, scripts, or pop-ups
You MUST also allow 'cookies' in your web browser for the link to work
This will NOT work if you are using a VPN
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This link will go directly to the chat option
https://helpx.adobe.com/contact.html?rghtup=autoOpen
Type "Agent" in the chat box to bypass the chatbot and be connected to a person
-Meaning type in the word Agent in the lower right, without the quote " " marks
or
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Adobe does NOT do support by email, so beware of answering anyone who sends you a private message
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Return https://helpx.adobe.com/au/x-productkb/policy-pricing/return-cancel-or-change-order.html
-https://community.adobe.com/t5/account-payment-plan-discussions/how-to-return-non-subscription-adobe-software/td-p/13040970

MarshallKAuthor

Participating Frequently

Thanks, they are not available on week-ends

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