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Participant
December 21, 2020
Question

Premiere Elements won't save and keeps shutting down 14912

  • December 21, 2020
  • 2 replies
  • 199 views

 

 

This is the last log I get :

<14912> <dvacore.StructuredLogging> <4> We have timed out on an async source. This probably shouldn't happen and will result in performance problems, media

 

Can anyone help me with this problem?

 

Thanks

This topic has been closed for replies.

2 replies

Ann Bens
Community Expert
Community Expert
December 21, 2020

Are you using phone footage or screenrecording that has variable framerate?

Legend
December 21, 2020

Which version of the software are you using on what operating system?

What model CPU do you have with how much RAM and how much free space on your hard drive?

Does the program crash when you're working on a new projectr made up of only a few photos or does it only crash when you're editing the video that you're now editing?