Skip to main content
lindae92439973
lindae92439973
Participant
January 21, 2019
Question

Premiere Elements won't work or is painfully slow.

  • January 21, 2019
  • 2 replies
  • 215 views

Premiere Elements 2019 won't work. If I click on an action. I get the spinning wheel for 4 or 5 minutes until it stops and I can do another action, then I have to wait another few minutes to do another action... I have a fairly new Apple computer with lots of space on it. I got the Mac version of Elements but it doesn't seem to be compatible.

    This topic has been closed for replies.

    2 replies

    gupta shivangi
    gupta shivangi
    Legend
    January 31, 2019

    Hi,

    Sorry for your issue.

    • Which version of Premiere Elements are you using?
    • Please share the system specifications as well(OS, RAM, GPU, Processor etc)
    • I would recommend to clean media cache once and then check the issue.
    • Also, try restoring the preferences.

    Preference file locations for Photoshop Elements and Premiere Elements

    Let us know if it helps.

    Thanks,

    Shivangi

    B
    Community Expert
    Bill SpragueCommunity Expert
    Community Expert
    January 22, 2019

    Version 2019, being the current version, qualifies for online chat technical support.  Far better than guessing here, initiate a chat with them at Contact Customer Care 

    Firefly Community Gallery
    Adobe Firefly

    Remix with Firefly Community Gallery

    Thousands of free creations to fall in love with and remix in Firefly.

    Explore now
    Terms & ConditionsAccessibility statement
    Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices