Premiere elements wont let me activate it

Forum|Forum|3 years ago
December 29, 2022
3 replies
511 views

I just bought it yesterday and used it for about 4 hours. I had signed in and used my serial code. I just tried to use it today and it's asking me to sign in and I have to type in my serial code. But, every time I do; it says that my code has been revoked. I'm assuming it's because I already used the code to use the app and I don't know why I'm signed out and I can't get back to my stuff. Please help.

Error or problem

This topic has been closed for replies.

F

FawadAli

Adobe Employee

Can you share the screenshot of message you are getting ?

S

Steve Grisetti

Legend

Meantime, try launching the program by right-clicking on it and then selecting Run as Administrator. Then try to activate it.

B

Bill Sprague

Community Expert

Depending on how you buy, there can be a redemption code and a serial number. The redemption code works once to get yo the serial number that you need to activate the program. Don't get them mixed up and be sure you have the serial number saved somewhere.

John T Smith

Community Expert

You need to contact support... I have read other messages recently about serial number problems with recent downloads

Be sure to remain signed in with your Adobe ID before accessing the link below
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
.
You MUST make sure that your browser does NOT block ads, scripts, or pop-ups
You MUST also allow 'cookies' in your web browser for the link to work
.
This link will go directly to the chat option
Type "Agent" in the chat box to bypass the chatbot and be connected to a person
-Meaning type in the word Agent without the quote " " marks
https://helpx.adobe.com/contact.html?rghtup=autoOpen
- or by telephone https://helpx.adobe.com/contact/phone.html
- or Twitter tweet @AdobeCare
.
Adobe does NOT do support by email, so beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730