Skip to main content
D
dannyr20192285
Participating Frequently
March 2, 2017
Question

premiere play back

  • March 2, 2017
  • 3 replies
  • 685 views

I just purchased premiere 15 and when paying back video it jumps frame or going in slow motion and I hit enter and rindered the video and no change. I see several people having same problem. My computer is hp 4 ram, windows 10.

    This topic has been closed for replies.

    3 replies

    D
    dannyr20192285Author
    Participating Frequently
    March 3, 2017

    Had to solve my own problem for the playback issue. Windows 10 is running directx 12 so I downloaded directx 9C and it fixed the problem for me if anyone has the same issue.

    B
    Community Expert
    Bill SpragueCommunity Expert
    Community Expert
    March 3, 2017

    Terrific!   I've been using Microsoft stuff since DOS was brand new and don't know what directx is!  Time for some google reading. 

    My computer is a i7 laptop that I upgraded from Win 7 to Win 10 and have not had trouble.

    How did you find this solution?  How do I figure out which directx I have?

    Bill

    D
    dannyr20192285Author
    Participating Frequently
    March 3, 2017

    I did the same upgraded from 7 to 10. The directx didn't show up in the system specs so I connected online to check it but Windows 10 is using directx 11 or 12. I check to see what the premiere program required and it said use directx 9 or 10 and I used 9C. I downloaded it and rebooted and it corrected my issue. Hope that helped.

    S
    Steve Grisetti
    Legend
    March 2, 2017

    I'm with Bill. I have no idea what an HP 4 RAM is. That could be one of any of hundreds of computers using any of hundreds of processors.

    We'll definitely need more detailed information on your computer specs and video sources before we can offer any help.

    B
    Community Expert
    Bill SpragueCommunity Expert
    Community Expert
    March 2, 2017

    There is more to it.  You will have difficulty editing video with any software if the computer is not strong enough or the video source is demanding.  Variables include the source of the video, format of the video, the CPU, speed of the HDD, etc.  Perhaps you can offer more detail about what you are doing.

    D
    dannyr20192285Author
    Participating Frequently
    March 2, 2017

    I am using a cannon camera and the video file is a MP4. I downloaded 3 other video program on this computer and they all worked and I use Photoshop 6 on this computer. My computer is running Windows 10, AMD turion LL Utra Dual-Core mobile M620 2.50 GHz, 64-bit.

    B
    Community Expert
    Bill SpragueCommunity Expert
    Community Expert
    March 2, 2017

    Rather than freely offer information that can help with troubleshooting, you seem intent on proving Premier Elements is bad and flawed software.  That is not going to work on this forum of users that know it well and use it routinely.  Keep in mind that Adobe has millions of paying customers worldwide because, overall, it their products are reliable and work well.   Out of the millions, there are always a few with combinations of hardware and software that cause frustration that is normally solvable.   It is the same with any software from any company.

    No, I don't work for Adobe nor do I own stock.  My only purpose here is to return something to somebody in return for what was taught to me.  In other words, like others in online forums, I do it because I enjoy it. 

    If you really want help figuring out what is normally dependable is not on your computer, offer details.  If your purpose is only to bash, please enjoy using one of the three alternatives that you have made work for you. 

    Best of luck with your video editing projects!

    Bill

    Terms & ConditionsAccessibility statement
    Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices