Prermiere crashes after opening an mp4-file from my GoPro

Question

If I open an mp4 file which was filmed with my GoPro 9 (either HEVC/H.264 or HEVC compressed) with Adobe Premiere Elements 2021 the software crashes after a few clicks. I can normaly open the file in Premiere and also make some cuts but then: crash! So it seems to me that it's not a general problem with the HEVC compression. And also my computer doesn't have problems with mp4-files from other cameras (Sony ActionsCams, Insta...). It's only a problem with all files from the GoPro.

I also deinstalled and reinstalled Adobe Premiere Elements 2021 but that didn't help. The crash-Problem is still there.

Solutions anybody?

Steve Grisetti · Answer

Most likely you are adding a 4K file at 60 fps, which Premiere Elements can't read.

To confirm this, open your GoPro footage in the free download MediaInfo. In MediaInfo, set View to Text and then copy the text of this report and paste it to this forum. With this information we'll be better able to help you.

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