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FHS_ICTSupport
Participant
October 14, 2013
Question

Preview panel in Premiere Elements 10 stopped working

  • October 14, 2013
  • 5 replies
  • 22490 views

Hi

The preview panel on Adobe Premiere Elements 10 has stopped working.

It was working fine until a couiple of weeks ago. I'd created a film and rendered it OK but after watching decided to do a little more editing.

When I opened up the project the preview panel was just grey/blank. I move the cursor over a piece of film and just got like a snap shot.

I can hear the soundtrack but no picture.

I have tried a few suggestions from various sources as follows.

I've updated the video/display drivers (directly from the manufacturers website)

I've updated Windows for all the latest updates.

I've updated all the video players and codecs I could find on my PC.

I've updated Java.

I've done a cleanup and defrag but there is about 650 gb of freespace.

I've deleted the Bad Drivers file on a few occasions, this did give me a stuttering playback in the preview panel briefly but that has stopped again.

If I open a different window over the top of Premiere, part of that image stays in the preview panel when I close or minimise that window.

The video files I have been using have been mostly AVCHD files but these have worked fine for the last 18 months when I first installed this program.

I've tried converting files to AVI, MPEG, MPEG2, WMV etc but still nothing in the preview panel.

Totally stuck now, I've been trying to find a solution now for over a week and need to do some more editing.

I liked this program as an editor up until now but it maybe time to look for an alternative if I can't get a solution.

Kind regards and thanks in advance for any other suggestions

Steve

    This topic has been closed for replies.

    5 replies

    Protomario
    Protomario
    Participant
    August 12, 2014

    I wanted to add to this, that the drivers for AMD Catylist and newer cards cause no issues with this program. However, every Nvidia driver past the 320.49 or also known as the R331 Diver series - Similar to this link Drivers | GeForce Will NOT WORK

    The only ones that will work for Nvidia Geforce GT 610 is the 320.49

    A
    A_T__Romano
    Inspiring
    August 12, 2014

    Protomario

    Thank you for your input on the Premiere Elements 10/NVIDIA GeForce issue.

    What computer operating system is your Premiere Elements 10 running on?

    ATR

    Protomario
    Protomario
    Participant
    August 13, 2014

    I have two PC's

    The primary is an AMD Build with an 8350 and an R9 270 - Catylist Drivers Operating System - Windows 7 Pro 64 bit

    The secondary is an Intel build with a Core i5 650 and an Nvidia PNY Geforce GTX 610 - Windows XP Pro 32 bit

    The AMD build works just fine with updated drivers

    The Intel build needs previous drivers to work.

    F
    fevertree
    Participant
    November 15, 2013

    For Adobe Premiere Elements 10 Users:

    I have figured it ALLLLLLLLLLL out now!!  How silly of me.

    ADOBE has discontinued support of new video drivers after NVIDIA 320.49.

    The simple solution to this issue is to upgrade to Adobe Elements 11 or Adobe Elements 12 and then you can keep your video card drivers up-to-date.     

    I will upgrade, to probably Adobe Elements 12.

    !!!NOT!!!!

    ADOBE, pretty-please (with sugar on top) re-instate the support of newer NVIDIA drivers (past 320.49) because some of us like to keep our video card drivers UP-TO-DATE

    without having to buy a/the newer version(s) of Adobe Premiere Elements and like the version (10) we are using.

    Your Pal,

    fevertree

    the_wine_snob
    the_wine_snob
    Inspiring
    November 15, 2013

    Fevertree,

    Unfortunately, you are not talking to Adobe here - but only to users, such as yourself. You can contact Adobe, but since PrE 10 is now two complete generations ago, I rather doubt that they will reopen development of that program.

    Now, from several threads, it does appear that nVidia is aware of the issues with their latest driver and PrE 10. At this point, it seems that only PrE 10 is involved, but maybe all reports have not come in yet?

    Whether nVidia will address these issues remains to be seen. If it is ONLY PrE 10, that is affected, then it might be unlikely, but if there are other programs, affected, then there is more of an impetus to seek the fix. Only time will tell.

    Going back some years, two nVidia drivers, in a row, affected many Adobe programs. The fix was easy, once it was tracked down, and by the third driver release, nVidia had sorted things out - it was two 3D modules (one for 3D goggles), that caused the problem. The fix was to just disable those two modules. With that third release, the default installation was changed, so that those modules would be OFF, at installation, where they had been set to ON, for the two "bad" driver versions.

    nVida works closely with Adobe, but IF the problem is unique to just PrE 10, they might not wish to expend effort to make a fix. Only time will tell, but as nVidia historically releases new drivers about every 4 - 6 weeks, if they do have a fix, it should be coming soon.

    In the meantime, rolling the nVidia driver back has fixed things for many users. I do worry that users with PrE 10 and Win8 might get left out of that solution, as I do not know the history of nVidia drivers for Win8 - maybe nVidia has older drivers for that OS, that will work, but maybe not.

    Good luck,

    Hunt

    I
    ivi_f_
    Participant
    October 26, 2013

    I have the same Problem.

    (Asus G750J Notebook

    Nvidia GTX770M

    Windows 8

    Premiere Elements 10)

    Meanwhile i have tried every recommended tips from this Forum. Update Windows, downdate the Graphicdrivers (am maximum to 326.19, because 320.49 does not support my GTX770M), reinstalled PE 10, Quicktime, components of the GTX-Driver and i tried to clean the Registry between every Step, but nothing have had any Effect :-( The rest of the Program works, but without the Projectmonitor i don´t have a chance to see what i´m working.

    Some Weeks before i started a Project and PE 10 worked normally.

    Please helf me :-(

    A
    A_T__Romano
    Inspiring
    October 26, 2013

    ivi f

    If you have rolled back the driver as far as you can, I think it is time to contact NVIDIA about your NVIDIA GTX770M video card. Roll back of the driver has been the answer for nearly all. With the exceptions, those users have contacted NVIDIA, and NVIDIA has gotten back to them with specific instructions on what driver version to use to gain success in the matter.

    Have you contacted NVIDIA yet?

    ATR

    I
    ivi_f_
    Participant
    October 26, 2013

    Thank you.

    No i have not contacted NVIDIA yet, but i will do so, because i

    absolutely don´t know anymore what to do.

    So thanks again.

    Greetings from Hamburg/Germany

    ivi

    Am 26.10.2013 03:25, schrieb A.T. Romano:

    >

    Re: Preview panel in Premiere Elements 10 stopped working

    created by A.T. Romano <http://forums.adobe.com/people/A.T.+Romano> in

    /Premiere Elements/ - View the full discussion

    <http://forums.adobe.com/message/5789659#5789659

    A
    A_T__Romano
    Inspiring
    October 14, 2013

    FHS

    In my read of your issue description, the only troubleshooting that seems to have any (however small) impact on the issue was the deletion of the BadDrivers.txt file. And, from what you wrote, I am suspecting that the video card and/or the video card driver is at the core of your issue.  Have you tried rolling back the video card driver?

    Also, have you looked at the Playback settings and Playback Quality settings accessed by right clicking the Edit Mode monitor which I believe you are calling "Preview Panel"? Please distinguish

    Edit Mode Monitor - view of Timeline content at location of Timeline Indicator - Is the problem here?

    Preview Window - accessed by double clicking file in Media or Timeline. Is the problem here?

    We have had a recent thread (need to dig it out) where video card driver roll back was the fix. But, problems with the same symptoms can (often do) have diffeent causes. And, the answers are in the details.

    ATR

    F
    FHS_ICTSupportAuthor
    Participant
    October 14, 2013

    Hi ATR

    This is what I call the preview panel. As you can see from this, it has an image of part of my desktop on it.

    This was caused by me minimising PE10 then opening it again.

    If I open a window over the top of PE10 then that section of the screen will be in the preview panel.

    The project which is open is the one I'd already produced a film from. None of the settings have changed from when it was working OK.

    Nothing within PE10 has changed apart from the preview panel.

    Newsflash ---

    I've just rolled back the graphics driver and its now playing again. Great.

    Still confused as to why this happened when I'd only updated the driver after the problem occured and gone back one level.

    Anyway it doesn't matter now it seems to be working again and I can now finish off this project and get on with the next one.

    Many thanks ATR also Steve Grisetti for your input.

    Note to Johnnymaxx (Joao Jose Gois) -- Give this a try, hopefully this will solve your problem too.

    A
    A_T__Romano
    Inspiring
    October 14, 2013

    FHS

    Great news.

    I will go hunting for that recent thread where rolling back the video card driver was the solution to the issue present.

    We can compare the video card and video card driver in your case and the other. My recollection is that, in the other case, it was a NVIDIA video card. Which one was involved in your case?

    Thanks for the follow up. Much appreciated.

    Continued success.

    ATR

    J
    Johnnymaxx
    Participating Frequently
    October 14, 2013

    Hi. I just want to say that I would love to get it answered also. I have the same problem.

    I've been using Adobe Premiere Elements to make my videos for the past 7 years and never had a problem. Edited a simple animation like 3 or 4 weeks ago but then, since last week I've been facing the exact same issue.

    I also tried to update drivers and software and everything, didn't work. Also tried to change the files format from MP4 to WMV or AVI, nothing work.

    I'm looking forward for this problem to get a solution.

    Best regards and a big thank you in advance to everyone that can help us with it.

    Joao Jose Gois

    S
    Steve Grisetti
    Legend
    October 14, 2013

    Steve, you've done all of the things that I'd recommend. Though you may also want to update Quicktime to the latest version.

    You should also go under the Edit menu and ensure that your project settings match your video specs -- which in this case are AVCHD.

    F
    FHS_ICTSupportAuthor
    Participant
    October 14, 2013

    Hi Steve

    Thanks for the reply.

    I'd updated Quicktime as part of the players and codecs attempt.

    Is it possible for the project settings to change?

    The project I was working on, I'd already created a movie from but just wanted to tidy it up a bit more.

    I've tried creating a new projects using the same video files and video files that have different formats, nothing new or previously created shows in the preview panel.

    I have numerous projects created over the last 18 months (mostly using AVCHD files) which I've tried but they are all the same.

    The problem seems to be a bit more fundemental. I read in another forum that there was a problem with a newer version of Flash Player (not specifiic to this problem but caused errors in Premiere).

    I've got to admit that I haven't tried regressing anything as yet because most of what I've read has said to update.

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