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A
Aneta5FC3
Participant
November 8, 2020
Answered

Problem installing a full version after a trial version

  • November 8, 2020
  • 3 replies
  • 363 views

Hi everyone,

 

I installed a trial version of Premiere and Photoshop Elements, after a week a bought the full version. I got my serial number and everything, but the trial version is still on (so on the videos I still have the black line). It anyone know how to change the trial version or where to find the table for writing the serial number? The table didn´t open anywhere after buying the full version. Thank you very much!

This topic has been closed for replies.
Correct answer Peru Bob

Help > Sign in from the menu and enter your serial number.

You will have a separate serial number for Premiere Elements and Photoshop Elements.

3 replies

G
Community Manager
Gaurav__GuptaCommunity Manager
Community Manager
November 9, 2020

After entering the serial number and activating the PRE or PSE. You need to do below things:

1. Restart the application

2. If you still seeing the watermark black line then Click timeline -> Delete rendered files (Shown in below image)

Thanks, Gaurav
Peru Bob
Community Expert
Peru BobCommunity ExpertCorrect answer
Community Expert
November 8, 2020

Help > Sign in from the menu and enter your serial number.

You will have a separate serial number for Premiere Elements and Photoshop Elements.

A
Aneta5FC3Author
Participant
November 16, 2020

Thank you very much!

B
Community Expert
Bill SpragueCommunity Expert
Community Expert
November 8, 2020

The trial version is the full version.  The "black line" was embeded in the automatic preview files because of the absence of the purchased serial number.   The black line should not show up on any output videos once the serial number has been applied.   

 

To get rid of it in an existing project, you should be able to "Delete Rendered Files" in the Timeline menu.  That should force new preview files.  

A
Aneta5FC3Author
Participant
November 16, 2020

Thank you!

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