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Participant
July 22, 2021
Question

Problem using the program

  • July 22, 2021
  • 2 replies
  • 88 views

I got this link from adobe support... thats why i ask about that here...

 

I undersentadn. Adobe just eant to make more money on thouse like me... O buoght product, but cannot use. Thanks a lot.

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2 replies

Legend
July 22, 2021

I agree with John. It sounds like you're unhappy, but you havent' said a thing about what is not working and how we can help you!

John T Smith
Community Expert
Community Expert
July 22, 2021

You need to provide details for anyone to help
Mac or Windows and exact version of the operating system
Premiere Elements version
CPU brand and model and clock speed
Video adapter brand and model and driver version and amount of video ram
Number and size and type of hard drives
What kind of video are you editing?
-hint 4k video on an underpowered computer will not play well

 

For example, what I have (home built Jan 2021)
Windows 10, currently at version 21H1 - Premiere Elements 2021.1
Intel i9-10900k CPU in ASUS-Prime-Z490-P motherboard with 64Gig TEAMGROUP-3200MHz Ram
Seagate-FireCuda 500Gig M.2 for Windows and programs and usual Documents files
500Gig SSD for temporary and output files, 1T SSD for video and picture input files
Video MSI GeForce GTX 1650 128 Bit Graphics 4Gig GDDR6 Ram driver 456.71 + a DVD drive