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francescom5326621
Participating Frequently
January 17, 2017
Question

Problem with Intel display driver

  • January 17, 2017
  • 3 replies
  • 968 views

I've tried to launch Premiere Elements 11, as I do almost every day, but I got an advice that told me the system have detected an incompatible graphic driver, and suggest me to update it. I've tried but "Intel" website answer me that they detected a modified VGA driver and suggested me to contact the notebook producer (Asus). So I did, and Asus send me a link to download the "correct" driver, but the result is Always the same... I launch Premiere Elements but when I try to open the Editor box I see the advice again and all my PC gets stuck, so I have to reboot. I treid also some other driver from Intel site and Always the same result.
I've seen on forum that someone suggests to remove Premiere and reinstall it at all, but I don't know if this attempt will burn one of the available setup that I could use to install Premiere on another device.

Is this a common problem?. does anyone have other solution to try?
Thank to all in advance and best regards

PS

In my notebook, I have Windows 7 - 64 bit, Intel Core i5 processor,
and also another VGA, Nvidia Geforce, I know that this could seems a problem, maybe for the possible conflict between graphic chipset, but I used my pc this way since 2014 and I've never had a problem with Premiere Elements..
Thanks again

Francesco

This topic has been closed for replies.

3 replies

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Steve Grisetti
Legend
January 18, 2017

What happens if you go to Programs and Features and uninstall the Intel Graphics Driver?

I'm still not sure why the computer's manufacturer sold you a computer with both an Intel graphics system and an nVidia graphics card.

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Steve Grisetti
Legend
January 17, 2017

If you've got an nVidia card and driver, you should not have an Intel graphics driver at all, Frances.

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francescom5326621Author
Participating Frequently
January 17, 2017

I thought so, but when I've bought this computer it was already supplied with nvidia and intel card by the manfacturer.
AnywayI've tried to disable the first one and then the other card to see if Premiere starts, but it won't works.

Thank you

S
Steve Grisetti
Legend
January 18, 2017

I'm not sure what you mean by "I've tried to disable the first one and then the other card to see if Premiere starts, but it won't works."

S
Steve Grisetti
Legend
January 17, 2017

So are you saying your graphics system is an Intel GPU or an nVidia GeForce GPU? It makes a huge difference.

This fall nVidia introduce a series of drivers that "broke" a number of programs, including Premiere Elements. The most recent set of drivers seem to have fixed this issue -- but I'd very much recommend you go to the nVidia site and get the latest drivers and see if that fixes your issue. If not, it gets more complicated, but there are other things to try.

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francescom5326621Author
Participating Frequently
January 17, 2017

Thank you Steve, but I did it too, I got also the latest version of the driver, downloaded from nVidia site, but no way to open Premiere editor box.
At the moment the only way to start properly Premiere Elements is removing the driver of Intel GPU, keep just Windows basic driver (and the resolution of my screen dramatically falls off) and I can launch Premiere succesfully. At start, I see an Adobe advice that tell me to update driver for better result, but then the program starts and I can do my work.

If you have other suggestions they are welcome

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