Problème avec Premiere elements 2019

Question

Bonjour,

J'ai réinitialié mon Mac book pro et depuis Premiere elements 2019 ne se lance plus.

Il s'installe sans soucis mais lorsque je le lance j'ai un message qui dit "

Your application install seems to be damaged, Please reinstall the application"

je l'ai désinstallé et réinstallé plusieurs fois mais rien à faire.

Comment faire pour régler ce problème?

Steve Grisetti · Answer

Use the Creative Cloud Cleanup Tool to clear out the old installation before you re-install.

https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

Once you download and launch this Tool, select 1. All on the screen that says Choose From One of the Following Options to Clean Up. On the next screen you'll see Premiere Elements listed. Chose it.

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