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Participant
February 10, 2021
Question

Problème de démarrage

  • February 10, 2021
  • 4 replies
  • 510 views

Bonjour,

J'ai installé Photoshop et Adobe Première récemment. Depuis l'installation du pack office il y a 2 jours, aucun des deux logiciels ne s'ouvrent. La barre de démarrage se lance "Chargement de l'espace de travail Adobe Premiere Elements Editor..." mais rien ne s'ouvre et je n'ai pas de message d'erreur.

Pouvez-vous m'aider ?

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4 replies

John T Smith
Community Expert
Community Expert
February 11, 2021

>update to Microsoft Office (Word, Excel, etc.)

 

I have Microsoft Office, and I have never had a problem with any other program after an Office update... but I suppose it is possible if the Office update was part of a Windows update and a DLL update is causing a problem

Peru Bob
Community Expert
Community Expert
February 11, 2021

I remember a few years ago being advised not to install Microsoft Office apps on a video editing computer because of potential issues.  I can't remember the specifics.

Peru Bob
Community Expert
Community Expert
February 11, 2021

Try uninstalling and reinstalling Photoshop Elements and Premiere Elements.

Community Expert
February 11, 2021

I'm not sure how it works in your country.  In the USA, there is an online help system where Adobe techs can fix installation problems.  Try a google search for Adobe customer service.   You should arrrive at a website that looks like this one:    https://helpx.adobe.com/contact.html

 

There should be a icon in the lower right corner that will start a chat session:  

John T Smith
Community Expert
Community Expert
February 11, 2021
Peru Bob
Community Expert
Community Expert
February 11, 2021

 

 

What is an office pack? Is that a Mac-or-Windows update?

 


By @John T Smith

It is an update to Microsoft Office (Word, Excel, etc.).