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janeth54005581
Participant
December 3, 2017
Question

problems downloading Elements Photoshop & Premier 2018

  • December 3, 2017
  • 1 reply
  • 178 views

I was able to download both programs on my MacBook Pro within 30 minutes a piece with no problems.  I have not been successful installing them on my Mac Mini.  I checked with Apple and I have all the necessary system requirements.  I also downloaded the newest Sierra software.  I followed adobe's troubleshooting guide--that is: turned off screen saver, turned off firewall and I don't have any Adobe Installers for this series on Applcations-utilities to uninstall.  I keep getting the message that internet stopped responding after attempting the download for several hours.  Anyone out there have a possible solution that I could try.  Thanks, Janet

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    1 reply

    Ann Bens
    Community Expert
    Community Expert
    December 3, 2017

    Use a different browser.