Problems scaling UI Premiere Elements

Forum|Forum|5 years ago
June 27, 2020
2 replies
739 views

I've a problem with the scaling of the UI of Premiere Elements 2020. I've got a new pc, with the resolution 1920x1200. Before i had no issues, i had a pc with resolution 1920x1080. The strange thing is that photoshop elements is scaling the program right, but premiere elements zooms till 200% or so what. When i change the resolution to 1920x1080, the program is scaling right. I contacted the Adobe helpdesk, but they didn't find a solution. Are there others with the same problem? Is there anyone who found a solution? I would like to use the program in the normal resolution

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Steve Grisetti

Legend

Do you have an ultra high resolution monitor?

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Erwin KroezeAuthor

Participant

No, it's a laptop with the resolution 1920x1200

S

Steve Grisetti

Legend

I don't know why that would be.

Shivangi_Gupta

Community Manager

Hi there,

This sounds weird. I understand when you scale the screen resolution to 1920x1200, it zooms Premiere Elements 2020 by 200%. Am I correct?

Ideally, it should not happen. Have you considered reinstalling the application?

Let us know. We're here to help.

Thanks,

Shivangi

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Erwin KroezeAuthor

Participant

Thanks for youre reply. I bought the XPS 15 9500, and installed Premiere Elements with a clean installation of Windows 10. I tried several times to reinstall, and even installed Premiere Elements 2019, with no succes. When I change the resolution to 1920x1080 the scaling is right, but when i change it to 1920x1200 the user interface is far to big. Windows is telling that the zoom is still 125%, but the result is a much bigger zoom. I contacted adobe support, they took over my pc, but couldn't fix the problem.

I found out that when i change the high dpi scaling override to system (Enchanced), the scaling is right, but the interface is extremely buggy, so that's no solution too.