Problems with Audio after reloading software.

Forum|Forum|9 months ago
May 13, 2025
1 reply
119 views

I had to reinstall windows on my computer after the last update. I reinestalled my adobe premier elements 2022. Before when I used vidos from my camcorder (.mts) they loaded with video and audio. Now they only load with video. How can I fix this?

Ann Bens

Community Expert

I am guessing you installed a clean Windows 11 and the audio in your clips is AC3.

The new windows does not support ac3 anymore.

You will have to install a plugin to get your audio back

https://www.majorgeeks.com/files/details/dolby_ac_3ac_4_installer.html

Best is to set your camera to PCM audio from now on.

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