Problems with HEVC file

Forum|Forum|6 years ago
October 26, 2019
2 replies
1307 views

Hi,

I have a Win10 system with the HEVC codec installed but Premiere Elements doesn't open MOV files filmed with an iPhone XR.

Win10 plays correctly the files but I can't manage in making Premiere Elements (2019 version) doing it.

I have already deleted the cache...

Could you help me?

Thank you,

Iacopo.

This topic has been closed for replies.

Correct answer Steve Grisetti

The ability to edit HEVC H.265 video was not added to Premiere Elements for Windows until version 2020.

B

Bill Sprague

Community Expert

I have a strong Windows 10 computer, Premier Elements 2020 and have paid Microsoft the $.99 for the HEVC/H.265 codec. I borrowed some H.265 footage to see what happens and I get the error messages too.

Iacopo, if you could share a clip or two from your phone, I would like to try it. Can you put a clip on DropBox for me?

Update edit: I was sent an iPhone HEVC clip and it did work with with PrE 2020. I have paid Microsoft for the $.99 HEVC codec and installed it.