Adobe Employee

Question

Problems with Premiere Elements 8 after updating to Nvidia driver 195.81 or later?

Forum|Forum|16 years ago
January 8, 2010
18 replies
30789 views

Hello PRE8 users,

If you have an Nvidia-based graphics chipset, and you've updated to Nvidia driver version 195.81 or later and you're still experiencing frequent crashes and freezes in Premiere Elements 8, then we'd like to hear from you in this thread. As mentioned in the announcement at the top of this forum, we believe most of these issues are caused by a problem with an Nvidia driver that was released after PRE8 was developed, and that the issues should be resolved by updating to Nvidia driver version 195.81 or later. Notes from the announcement I mentioned above are copied below for your reference.

Best regards,

Chad

-------------

For Nvidia users, there is a driver update that will fix both of the following issues:

Premiere Elements 8 does not restart after closing on Windows
Frequent and inexplicable crashes with Premiere Elements 8

To resolve these issues, you should update your GPU (graphics card) driver to version 195.81 or higher, by following the steps below.

1. Identify which GPU driver you have by right clicking on the Desktop > Properties > Settings and in the Display field it will be displayed.

2. Go to http://www.nvidia.com/Download/index.aspx?lang=en-us and download driver for your GPU card. Its size varies from 80 to 120MB depending upon the GPU card model.

3. After the download is complete, run the driver install Installation. This should take less than 2 minutes.

There are no known issues that the latest driver update will cause.

This is an announcement. There is a separate discussion topic located here.

***If the update steps shown above do not upgrade your system to version 195.81 or higher, then you may need to download the driver directly. Use the link below only if the steps above do not update your driver to 195.81 or higher. The download page for Vista and Windows 7 is located here:

http://www.nvidia.com/object/win7_winvista_32bit_195.81_beta.html

http://www.nvidia.com/object/win7_winvista_64bit_195.81_beta.html

This topic has been closed for replies.

Show previous replies

A

Anonymous

Hello, I located this post via Google, because I am experiencing the same issue and I have similar system specs. After looking at the supported hardware it seems that the beta driver does not support the GeForce 9600 GT, specifically. I see the driver sopports the 9600 GS and GSO cards, but not the GT. Has anyone had any luck with the 9600 GT? Thanks in advance.

*EDIT* Oops, I see now that Kermit has the same card as I do. But, I also see he has had some trouble. Could this be due to the fact that the 9600 GT is not supported by the beta driver? Thanks again.

P

Palindromedad

Participant

NVidia just released certified driver 196.21 for windows 7 64 bit. I loaded this driver and it does appear to resolve issue where windows was crashing randomly when I used the Beta driver. I tested PE8 briefly and PE8 does quit successfully now and I was able to use the stabilizer effect without crashing however I find if I scroll thru the video effects PE8 now hangs. I have to use the drop down list of effects to avoid scrolling in order to use any effects not displayed on first screen.

D

DigitalAcorn

Participating Frequently

Tried the 196.21 Nvidia Driver and still get crashes about every 20 minutes, usually when dragging something to the timeline but also once when burning the project to DVD. It also once hung while saving (I turned "save project" to every three minutes !)

My recommendation is to give everyone on this message board a free upgrade to the professional version to give Adobe time to fix their software!

-SamTheFish

D

DigitalAcorn

Participating Frequently

I've gotten blue screens (the windows crash kind) when I try writing the project to DVD, I've had the system for almost a year and the only time it's ever blue screened has been when doing something in Premiere. Crash happened once as I click button to burn project, once as it was done crunching and was ready to actually burn. It's happened twice but doesn't happen every time, it's hard to recreate. My first suspicion with a blue screen is hardware but it is unusual it's only in Premiere. I still get Premiere hanging occasionally with the new Nvidia driver but it doesn't seem to happen as often. I've burned quite a bit with my memorex DVD burner with no problems in the past.

I've ruled out bad memory (runs memory diagnostic fine)

Overheating CPU (CPU heatsink is fine and temps are low)

BIOS is set at default, no aggressive memory timings or overclocking.

My system:

i920

12G ram

Win7 64bit

Nvidia 9500 GT w/ 196.21 driver

Chad - if you'd find it helpful I could send you the crashdump.

SamTheFish

D

DigitalAcorn

Participating Frequently

I've had problems with Premiere Elements 8 not closing correctly (still running in background) and an easy propensity to crash. I tried upgrading to the lastest beta 195.81 driver from Nvidia and was still having problems with it freezing when dragging clips around so I'm now trying in addition disabling threaded optimization for Adobe premier elements.

This is the only program I've had an issue with on Win7 64-bit, I see about 20 32bit programs running right now with no problem.

My System -

Win 7 64-bit ultimate

i920 processor

12GB memory

For your suggestion above are you recommending both the beta driver and disabling threaded optimization? Also do you recommend disabling threaded optimization globally or just for elements? The screenshots shown above don't seem to match what the text is saying to do.

- Ed

kermit-999

Participant

I downloaded & installed 195.81 Beta drivers. I can confirm that PE 8 now exits cleanly.. BUT it has now developed an even worse problem, namely, I cannot render any work without PE8 crashing, closing and telling me that a crash report has been generated and would I please submit it to Adobe Labs.

To run quickly through what I did.. I loaded an AVI file into PE 7 (home grown video of 22 mins). didn't do anything to it, just selected share, and selected BURN to DVD.. PE 7 did it without any problem.

Start PE 8. Load the same AVI file and selected share, burn to disc .. FIVE attempts, FIVE crashes during the encoding media phase. the quickest crash was 22% into encode .. the longest was 75% .. The important thing here is that it was 100% crash. It seems PE8 just does not want to play at all !

I am using Windows 7 Home Premium

Intel Core2 Quad Q9400 (2.66GHz)

1GB NVIDIA GFORCE 9600GT

4 GB RAM

I think its back to PE 7 !!!!

K

katki

Participant

After upgrading to PE8 from PE7 because your customer rep told me PE7 was incompatible with Windows 7, I have been unable to maintain a full session on PE8. My Nvidia driver has been updated with 195.62 for 64-bit (this was the only update available for my GT230 card). I operate (or have attempt to) PE8 on an Intel Core i5 with 8gb RAM. PE8 continuously hangs up when I attempt event the simplest task. I'm not happy about spending an extra $99 for an upgrade that is obviously just as incompatible with Windows 7 as its predecessor. Is there a fix or suggestion that doesn't require more downloads or third party plug-ins?

Chad BakerAuthor

Adobe Employee

We'd like you to try the beta 195.81 drivers from nvidia. There are

links at the top of this forum.

kermit-999

Participant

Tried what you advised, however, NVIDIA says I am using the latest driver which is 195.62 ! I am using Windows 7 and a Nvidia 9600 graphics card. PE 8 refuses to shut down cleanly. I have virtually given up with it and gone back to using PE 7

nealeh

Inspiring

kermit-999 wrote:
Tried what you advised, however, NVIDIA says I am using the latest driver which is 195.62

195.62 is the most recent certified (WHQL) Nvidia driver. The 195.81 driver is currently still Beta.

Cheers,
--
Neale
Insanity is hereditary, you get it from your children

W

wcyote6

Participant

I upgraded to 195.81 driver, however playback of mpg vids is still jerkey in the preview window.

S

Steve Grisetti

Legend

WCY, are you running at least a dual-core processor with a full load of RAM?

Also, MPEGs can have their own challenges that can be unrelated to any drivers -- depending on whether they are hi-def or not and depending on their source. So it's quite possible even updating the drivers will not help you unless you have the necessary hardware to support your video source.

W

wcyote6

Participant

I built the system primarily for photo and video editing. It is a Quad Core I7 960 Chip 12GB DDR3 Ram with 2 150 GB raptor HD's set at raid 0, 1 80GB SSD Boot drive and a 500 GB Data Storage Drive. Video card is a EVGA Gforce GTX 260. I don't think thereshould be any hardware issues. The OS is Win7 64bit. The video plays fine in WMM just not in PE. I did read about converting the file to AVI which PE seems to help. However it seems that a step like that should not be necessary especially when the vids in question were had no problem with an older version of PE.

Date: Sun, 10 Jan 2010 14:43:41 -0700
From: forums@adobe.com
To: someone_888@hotmail.com
Subject: Problems with Premiere Elements 8 after updating to Nvidia driver 195.81 or later?
WCY, are you running at least a dual-core processor with a full load of RAM?

Also, MPEGs can have their own challenges that can be unrelated to any drivers -- depending on whether they are hi-def or not and depending on their source. So it's quite possible even updating the drivers will not help you unless you have the necessary hardware to support your video source.

>

P

Palindromedad

Participant

I am running Windows 7 64bit Premium edition and I tried the new NVidia drivers earlier in the week and begain to experience intermittent crashes of windows resulting in blue screen followed by a memory dump and automatic reboot. I've reverted to old drivers for now and hope that NVidia addresses this in the certified version of the driver which appear to be released about a month or so after the Beta.

Chad BakerAuthor

Adobe Employee

Palindromedad, that sounds like you might have installed the incorrect driver version for your system. Are you sure it was the 64-bit version, and also the Windows 7 version? Were the blue screen crashes in PRE8 only, or in Windows in general?

P

Palindromedad

Participant

Chad,

The file I downloaded was 195.81_desktop_win7_winvista_64bit_english_beta.exe which appears to be the correct version for windows 7 64bit. My crashes were random and did not appear related to running Elements 8. I have not had another crash since I reverted to the prior approved version of the driver.

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