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Inspiring
August 1, 2021
Question

Project freezes Everytime I watch certain spots

  • August 1, 2021
  • 2 replies
  • 89 views

My project freezes evertime I watch it.  It happens at the exact same 2 spots everytime.  I've tried deleting everything from those spots in the project so it's blank...nothing is there.  It still freezes up.  I also can't export the project.  This software is esentially unuseable.  Has anyone had this happen?

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2 replies

Community Expert
August 1, 2021

John's plea for more information will help.   But, based on what you've offered, my guess is that you have some corrupt footage files or hardware issues.   Premiere Elements is reliable on many (thousands?) of computers.   It is not likely that there is a hidden flaw causing the freezing you describe.   More likely are issues with source footage, disk space, memory or other computer issues.   

 

There are some settings to check.  In Audio Hardware Preferences, what is the default audio input?  Can you post a screen shot of the General Preferences page?

 

As a quick test, can you start a test project and use just one of the clips you deleted because you thought it was causing the problem?

John T Smith
Community Expert
Community Expert
August 1, 2021

You need to provide details for anyone to help
Mac or Windows and exact version of the operating system
Premiere Elements version
CPU brand and model and clock speed
Video adapter brand and model and driver version and amount of video ram
Number and size and type of hard drives
What kind of video are you editing?
-hint 4k video on an underpowered computer will not play well