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popto
Known Participant
November 12, 2016
Question

Project will not upload

I have been in the middle of editing a project for the past 3 days. Tried to continue working this morning and the computer does its occasional update. When it finished, I  tried to reopen my project and a box popped up which read "Adobe Premiere Elements 12 has encountered a problem and will have to close".

Computer: PC (Dell Inspiron 15)

OS : Windows 10

I have not taken any steps to trouble shoot the issues because I don't know what steps to take.

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    9 replies

    Steve Grisetti
    Legend
    November 12, 2016

    Do you have an nVidia or GeForce graphics card?

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    poptoAuthor
    Known Participant
    November 12, 2016

    I am unsure what type of graphics card my computer has. Where can I find this info?

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    Ann Bens
    Community Expert
    Ann BensCommunity Expert
    Community Expert
    November 12, 2016

    After updating did you reboot the computer before opening E12?

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    poptoAuthor
    Known Participant
    November 12, 2016

    Yes, I did restart the computer. Still did not help.

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