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Participant
November 17, 2016
Question

Project won't open after making menu

  • November 17, 2016
  • 1 reply
  • 170 views

Premiere Elements 15 - After making a menu for a project, the project will not re-open.  It tries to open but then I get this message:

Premiere elements debug event

Premiere elements has encountered an error:

Then the entire program wants to shut down

I tried restarting the computer - doesn't work

I tried re-installing the program - doesn't work

What's going on and how can I fix it?

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    1 reply

    Legend
    November 17, 2016

    I would contact Customer Care via Chat and see what they can find.

    Contact Customer Care

    I've never seen a reference like that. Do you even have an E drive?