Prores files not working as they did with previous versions of PE

Question

I've just installed the full version of PE 2018 on another computer and the prores files don't work on mine or the other computer so I've ruled out it being our end. At first I thought it was just the trial being at fault and went ahead and purchased the program, especially as Adobe said they had no problem with this issue.

These mov files used to work on both Premiere Elements 13 & 15 but it no longer seems to be the case. I am hoping someone can try a prores file and confirm this.
The prores files are HD mov files, 1080 and up to 4k and are common with 3rd party effects/transitions retailers such as rampant design etc.
Mov files as you would get from a movie camera work ok.

Would love to hear if anyone can get them to display properly (only show as blank green images), they should show light leaks and other effects, as recorded and saved in this HD format.

Many thanks

Robert J. Johnston · Answer

I thought I would see what would happen on my Windows 10 PC with a ProRes file created with Prodad Mercalli V4 SAL.

With Quicktime installed, I can successfully import a ProRes file into Premiere Elements 15. In Premiere Elements 2018, the file imports without error message, but the video is just green. If Quicktime isn't installed, there is a "codec missing" error message when importing a ProRes file.

This isn't the only codec that seems to be broken in Premiere Elements 2018 (v.16) that worked okay in Premiere Elements 15.

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