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Participant
November 2, 2018
Question

PSE 19 ist extrem langsam

  • November 2, 2018
  • 2 replies
  • 614 views

Ich habe PSE 19 gekauft und auf meinem iMac (Mojave) installiert. Leider reagiert PSE extrem langsam. Eine Neuinstallation brachte keine Verbesserung.

Die Löschung eines Bildes oder das Verschieben in einen anderen Ordner dauert bis zu einer halben Minute. Nach jedem Schritt gibt es mehrere Sekunden Wartezeit.

Ebenso ist das Starten ein einziges Geduldsspiel.  Speicherkapazität liegt bei etwa 2 GB. Andere Programme laufen gewohnt schnell-

Was kann ich tun?

Viele grüße

Wolfgang Hessler

    This topic has been closed for replies.

    2 replies

    Participant
    November 3, 2018

    Hello Williebegoode,

    Thank you for your answer. But that does not solve the problem. I just wanted to know if other users have the same difficulties and know solutions.

    The problem can also be due to Mojave. Maybe Mojave and PSE do not like each other. I was hoping somebody would get in touch with Adobe. But that is too much to ask.

    Community Expert
    November 3, 2018

    Wolfgang,

    This is a user forum.  As a current customer you have direct access to Adobe support.  They have the ability to remotely run your computer and find the issues.   Except for the odd days that they are exceptionally busy, the service has had good reviews on this forum.  Try starting a "chat" session. 

    Contact Customer Care

    Participant
    November 3, 2018

    Oh, I did not know that. I'll try to start the chat.

    As already written: maybe the problem is already known and Adobe is trying to eliminate it.

    Community Expert
    November 2, 2018

    If I understand the question from the automated translation, my suggestion is that 2GB of RAM is not nearly enough for easy video editing.

    Participant
    November 2, 2018

    Ich habe mich verschrieben. Die freie Speicherkapazität liegt bei 2,44 TB(!).

    Ich bitte meinen Fehler zu entschuldigen.

    Community Expert
    November 3, 2018

    I wish I could help.  The computerized translations are not making sense.  I'm sorry.