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Connie273420988ulw
Participant
November 28, 2022
Question

Quick Export locking up computer

  • November 28, 2022
  • 3 replies
  • 400 views

I purchased Premire Elements 2023 and when trying to do a quick export it totally locks up my computer. I have reinstalled the software and still it does not work.

 

This topic has been closed for replies.

3 replies

John T Smith
Community Expert
John T SmithCommunity Expert
Community Expert
November 30, 2022

>Video Card - Codec - system32/msivd33 version 10.0.23000.1165-11/8/2022

 

What is that? Do you have a laptop with a 'video card' that is part of the motherboard?

John T Smith
Community Expert
John T SmithCommunity Expert
Community Expert
November 30, 2022

Right click the 'window' in the bottom left corner
Click Device Manager
Click the > to the left of Display adapters

What is shown?

 

ADDED

When I do that it shows

NVIDIA GeForce GTX 1650

I have the STUDIO driver 511.09

B
Community Expert
Bill SpragueCommunity Expert
Community Expert
November 29, 2022

John is right that it helps to know what computer you are working with.  But, it does not need to be an i9 with 64 GB or RAM!   Another choice as a new buyer is to start an online chat session with Adobe techs at https://helpx.adobe.com/contact.html?rghtup=autoOpen

C
Connie273420988ulwAuthor
Participant
November 29, 2022

Hi here is what I have

HP Pavillion Windows Microsoft 11 Pro version 20.0.32000 Build 22000

Video Card - Codec - system32/msivd33 version 10.0.23000.1165-11/8/2022

CPU 11th gen Intel i5-1135G7@2.42GHz

1 hard drive 237.35fb 106.86 free

B
Community Expert
Bill SpragueCommunity Expert
Community Expert
November 30, 2022

I see no reason that your computer should not be able to work with Premier Elements.  Go to the link I provided above and ask for help.

 

https://helpx.adobe.com/contact.html?rghtup=autoOpen

John T Smith
Community Expert
John T SmithCommunity Expert
Community Expert
November 29, 2022

>locks up my computer.

 

You need to provide details

-operating system and exact version

-video card brand/model and driver version

-cpu and amount of ram

-number and sizes of hard drives

 

For example... What I have, with ZERO problems
Windows 11 Pro 64bit version 21H2
Premiere Elements 2021 upgraded to version 2021.4
Intel i9-10900k in Motherboard ASUS Prime Z490 P
64Gig Ram and GTX 1650 MSI-GeForce-128-Bit-Graphics with 4 Gig video ram
nvidia STUDIO driver version 511.09 (NOT the Gaming driver)
motherboard automatically turned integrated Intel video off when installed GTX
TEAMGROUP 512Gig SSD for Windows and programs and usual MS Office Documents files
500Gig SSD Temporary work files and output when creating new video files
1T SSD Video and sound files from camera and other sources

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